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Ancestry image viewer problems?????
| Profile | Posted by | Options | Post Date |
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Margaret | Report | 7 Aug 2006 16:55 |
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see below |
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Margaret | Report | 7 Aug 2006 16:55 |
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I am paid member of Ancestry. I am logged in. Whenever I try to view an image, whether BMD or Census, a screen constantly flashes telling me I need to download the viewer. I have had this viewer installed for ages. Even if I try to download it again, the flashing screen comes back. I have emailed Ancestry, but I wondered if anyone else was having the same problem. Oh, and I have tried on another computer and it does the same on that one. Margaret |
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Elaine | Report | 7 Aug 2006 17:02 |
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No problems here. |
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Shirley~I,m getting the hang of it | Report | 7 Aug 2006 17:06 |
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Sorry But i don't get any problem either I have downloaded the Adobe viewer and get the images very quickly when I click on the image. Don't know what your problem is. maybe you can do a system restore,or, delete adobe & reinstall. Not a lot of help am i!! |
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Researching: |
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Margaret | Report | 7 Aug 2006 17:10 |
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As far as I am aware, Ancestry doesnt use adobe to view the images. The one I have downloaded and keeps wanting me to install is MFInstall.exe published by MyFamily.*com Inc Should have said, I have had Ancestry for about 3 years now and never had this problem before |
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Darksecretz | Report | 7 Aug 2006 17:19 |
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hiya, if you try and view the image, and goto, basic viewer will image load??? Julie if this is the case, and image will load under basic viewer, then go into your browsing history and del all cookies, this should rectify problem, re log back into ancestry and try again, i had this problem about 2 weeks ago, but touch wood has been ok since i got rid of cookies Julie |
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Margaret | Report | 7 Aug 2006 17:26 |
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Julie Have deleted cookies. Still the same. I will try logging out and then back in again. It has been happening for about a week now, some days I can view images, then like today I can't. It's driving me mad. Update: No, it's still doing it. |
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Darksecretz | Report | 7 Aug 2006 17:29 |
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hiya, i wonder if a system restore would solve the problem?? all programes/accessories/sytemtools/restore, try restoring back to say 14 days ago, when you know it was working HTH Julie |
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RStar | Report | 7 Aug 2006 17:39 |
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Mary and I both had this prob recently - and my Ancestry has only just been resolved after 3 weeks!! All I did today was half-heartedly try it again to see if it worked, and it didnt. I pressed F5 to refresh the page...and hey presto, Im on! Finally. |
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Margaret | Report | 7 Aug 2006 17:42 |
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It's working now, for the moment. It flashed on the image viewer download, then went to the actual image. Trouble is this sometimes does happen when I restart the computer. Will see how long it works for. I did do a system restore, took it back to 30 June. But, like I said, it's the same when restarting the computer. Doesn't explain why it's doing the same on a second computer though does it? Margaret |
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Margaret | Report | 7 Aug 2006 17:43 |
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Rebekah Nice to know someone has the same problem. I havent tried F5. I will try that if it does it again. Margaret |
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