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Ancestry won't open!

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ProfilePosted byOptionsPost Date

Hazel

Hazel Report 27 Jul 2006 11:52

Has anyone else got problems accessing Ancestry today? I haven't lost a shoebox, I've lost the whole caboodle!! I can't persuade Ancestry to open at all - co.uk or .com. Most frustrating!! Hazel

Dawn

Dawn Report 27 Jul 2006 11:56

I can't get in either. Dawn

Hazel

Hazel Report 27 Jul 2006 12:00

Glad (sorry about that!) to hear I'm not alone - it's been over two hours now!! Hazel

Michael

Michael Report 27 Jul 2006 12:01

I went on to check, no problem here. (Not boasting, just reporting). Regards, Mick

Darksecretz

Darksecretz Report 27 Jul 2006 12:17

hiya, sorry to hear your troubles, have you tried deleting your cookies and re-entering your name/password?? sometimes this works Julie

Hazel

Hazel Report 27 Jul 2006 12:24

Oh Julie - what a good idea! Trouble is I can't remember how to do it!! Can you help? Thanks in advance! Hazel

Unknown

Unknown Report 27 Jul 2006 12:27

you may need to restart computer after deleting cookies I have had to do this every day for the past week or so

Hazel

Hazel Report 27 Jul 2006 12:30

I don't mind restarting the computer, it's the cookies I don't know how to get rid of!! Hazel

Gill1957

Gill1957 Report 27 Jul 2006 12:30

I'm on Ancestry, but am on the other thread about missing My Ancestry - so hopefully it will all get sorted soon - suspect maybe all the changes have caused probs. fingers crossed eh? I think anyone who can get on had best just search for the time being... Gill

Val wish I'd never started

Val wish I'd never started Report 27 Jul 2006 12:31

go to Tools at the top of the page then Internet options then delete cookies

Hazel

Hazel Report 27 Jul 2006 12:36

Thanks Val - I'll try it now! Hazel

Hazel

Hazel Report 27 Jul 2006 12:53

EUREKA! Thanks Val - it worked!! Now I can see what I think of Ancestry's update!! Cheers! Hazel

Val wish I'd never started

Val wish I'd never started Report 27 Jul 2006 12:57

I wouldnt hold my breath everybody must be on there I might even have to do some HOUSEWORK