Genealogy Chat

Hello, As a 'continuous' member, when the message to renew appeared at the end of May, it told me that I did not need to do anything to renew, but that if there was any problem I would be informed. I did nothing, and then found that my membership had expired.To renew, I went into my account details,and found that the field for the credit card number now contained my board name!, and the expiry date for the card contained a totally wrong number. I corrected these to the details I had had the previous year, and all went through. However I now find that I was charged £9.95, and I thought it should only have been £7.50. Has anyone had this happen to them, or can anyone suggest how the card details came to be corrupted as they only appear when payment is required? Thanks, Hilary

I had a refund in January as they tried to charge me £11! Kim

I had a whinge and got the refund aswell.

I also had problems with my renewal. Had to enter all details in again and succeeded after several attempts. However, I just checked my bank statement and see I was charged 9.95, I didn't realise it was meant to be £7.50 if you were renewing. I tried to contact GR twice when I was having trouble with my renewal and got no response. I have just sent them another e-mail to query the £9.95 - does anyone else have trouble contacting them. Georgina

I had a similar problem on my renewal date which was Friday June 30th. I had not only ticked continuous membership but I sent GR an email the week before my renewal was due to ask which of my credit cards I had used last time. I didn't receive a reply. Late last Friday, I received an email from GR telling me that they were having a problem with my credit card. I followed a link they had provided and gave my credit card information. When I had finished giving the information, the next screen read thank you for renewing and it also showed that I had been charged £9.45. I was not a happy person! I send GR an email. Monday morning, I received an email from GR saying that they would credit my credit card for £2.45. I'll check my statement when it arrives. However, I'm assuming if they say there will be a credit that I will find a credit. Linda

Have just nudged the thread up Renewal fee up by 33% so you can see the replies, had a similar problem and got a refund Elaine

In same boat. Have also complained. Twice. And complained that an early screen says response is 24 hours, while a later one says two working days. Not impressed either that if you press a back button if you wish to amend your text you then lose all the facts you have carefully typed. Do they not wish us to contact them, perchance?

I kept bugging them until an e-mail came worded exactly the same as a previous one so I sent a sarcastic one in reply and got a refund. If you check the thread I nudged though you will find we will be renewing next time at the higher price Elaine

Thank you everyone for your useful input. It seems I am not alone. After sending emails to GR I have now had a reply saying that they will look into the problem of the card details being changed, and another informing me that I will be credited with £2.45. There was no indication on my renewal message of how much I would be charged, so I have suggested that this information could possibly be included, so that we would know exactly what we are being asked to pay. Thanks again Hilary