Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

GRO contact

ProfilePosted byOptionsPost Date

Peterkinz

Peterkinz Report 30 Mar 2005 10:52

Does anyone know the 'personal'email address of someone in a senior position at the GRO? I have emailed ther contact addresses six times in the last 10 days without the courtesy of a reply. Their fax machine will not accept messages. They have my money and have not sent a certificate which I ordered in early February. Two others on the same order arrived almost a month ago. I am totally p****d off with their attitude and need someone to complain to. Rant over Peter

Peterkinz

Peterkinz Report 30 Mar 2005 10:57

Thanks - but I'm in New Zealand so that option is a no go. I don't want to write as a letter will take ten days to get there and if they ignore that as well I'm stuck....

Unknown

Unknown Report 30 Mar 2005 11:03

Peter If you paid by credit card, perhaps your credit card company would intervene. Alternatively I would contact one of the people listed here: www.familyrecords.gov.uk/frc/your_frc/putting_right.htm I can see that you don't want to waste time, but your previous efforts have been ignored and you still don't have your cert. By the way, when I have ordered multiple certs in the past and only received part of my order, there has usually been a compliment slip with the ones received with a message on about how the rest of the order will be sent. nell

Ann ♣

Ann ♣ Report 30 Mar 2005 11:08

Peter this is the address i have used in the past.If you quote GQ in the subject field you should get a response. Email: certificate.services(@)ons(.)gsi.gov.uk If you do not wish to receive an auto text response please include GQ in the subject field of your email. Ann

Peterkinz

Peterkinz Report 30 Mar 2005 19:26

They must read this board - I got two replies overnight!! Peter