Genealogy Chat
Welcome to the Genes Reunited community boards!
- The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
- You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
- And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
- The Genes community will go out of their way to help you, so don’t be shy about asking for help.
Quick Search
Single word search
Icons
- New posts
- No new posts
- Thread closed
- Stickied, new posts
- Stickied, no new posts
GRO Problem
Profile | Posted by | Options | Post Date |
---|---|---|---|
|
Peterkinz | Report | 23 Mar 2005 09:30 |
How do I get the GRO to answer me? On 13 Feb I ordered 3 certs, one arived on 3 March, a second on 10 March. No sign of the third. I have emailed them twice asking them to a) confirm date of despatch and/or b) to send a replacement and confirm despatch. (They have kept my money!!) The don't respond and I can't ring them cos I'm in New Zealand Are they usually this bad? Peter |
|||
Researching: |
|||
|
Unknown | Report | 23 Mar 2005 10:15 |
Peter I've never tried contacting them so can't answer your question but I'm still waiting for two certs with a despatch date of 17th March and I'm only an hour down the road. I think they might have started sending them by carrier pigeon! Lou |
|||
|
Jenny | Report | 23 Mar 2005 11:08 |
Hi Peter, When I emailed them I got an automated response asking me to check certain things and if I still had a problem to email again with certain letters in the subject line (poss GQ but I can't be sure). They replied promptly and my cert arrived as promised. I would email again and if you get no response one of us in the UK can chase it up by phone for you if you want - just let me know. Good luck, Jenny |
|||
|
Jan | Report | 23 Mar 2005 11:49 |
GRO left a message on my ansafone 'please contact us re Ref ****'. I did, this morning, got a recorded message telling me I'm 4th in queue and the wait was 5 minutes. 25 minutes later, ON MY MOBILE, finally someone answered only to tell me she didn't know why anyone had left me a message, there was not a problem and my cert is on the way. SCREeeeeem. The bright side is - I had free minutes, luckily. Jan |
|||
|
Heather | Report | 23 Mar 2005 14:59 |
Im still waiting!! I sent them a mail and yes, as someone said, dont reply to their automated response but enter GQ in the heading and then you get a personal one. I just got one from them saying they are inundanted with 35000 requests a week now and wait another week and get back to us if it hasnt arrived by then. I do so hope it does cos for the first rotten time I didnt keep the reference info for a cert and it would be this one! |