General Chat

I TOOK A FREE 14 DAY TRIAL ON THE GENEALOGIST ON WEDNESDAY,
WENT TO MY BANK TODAY THEY HAD ALREADY
PUT A SORT OF RESERVE ON £109 JUST TO CHECK IF I DONT CANCELL THEY GET THE MONEY.
PROBLEM IT TAKES ME WELL OVER MY OVERDRAFT AND I CANT DRAW ANY MONEY TILL THE 2ND MAY EVEN THOUGH I CANCELLED THE FREE TRIAL AT THE BANK,
THE GIRL AT THE BANK SAÍD IT WAS REALLY NAUGHTY THING TO DO

Dizzi...l am sorry. Can you get the money refunded??

jude

l just been done too:((

I HAVE CANCELLED BUT THEY CANT ALTER BANK DETAILS TILL THE 2ND,THE MONEY IS THERE BUT THEY SORT OF RESERVED IT,SO WHEN I GOT MY SHOPPING AND PAID BY CARD IT WAS REFUSED

If you took out a free 14 day trial and after the trial decided not to continue so wanted to cancel

That's what the trial period is for,

Tell your bank to cancel it and don't let them use language like ow thats naughty,

If the person at the bank had said that to me i would have gone ballistic

Roy

Hi Dizzi, sorry they've done that to you...it's good of you to warn everyone though :-)

btw thanks also for the message re Fishlocks on FB, I don't remember to look on my page often lol. They are not mine unfortunately..there are a huge number of Fishlocks in Wilts' but if there is a connection with mine it must be back in the 17th century or so.

xx

They cannot reserve your money,

what they have done is present the purchase details to your bank so that on the day that your free trial runs out the bank will make the payment without delay,

Roy

Free Trial? false advertising for a start

Thanks for the warning Dizzi

Hope you get this sorted <3

ROSE WHAT ABOUT THIS
*1668 Bishops Cannings, Wilts 3
0 John FISHLAKE b 1668 m sp-Ann
1 Roger FISHLAKE/VISHLOCK bp 22.12.1695 Bishops Cannings, Wilts
m sp-Ann(e) KING bp 18.2.1700 Bishops Cannings, Wilts

PORKY I COULDNT DRAW ANY MONEY BECAUSE OF THAT

I would also advise people with Ancestry to keep a wary eye on any emails they send.

Last month they took a full years premium payment out of my bank all at once.

This despite the fact that I always payed monthly before, and didn't bother with worldwide membership,b***y shock to have £150 taken out when you are on a tight budget, my OH went ballistic. :-S :-S :-S

JUST HAD EMAIL AND I PHONE THEM
THIS IS STANDARD PRACTICE
As you can see here, you are informed that a Pre-authorisation reserves the price of the subscription from your account

Dizzi, You need to hold your bank to account,

Just because in their mind,

you had a payment going out of your account on the 2nd and their was only funds in your account to meet that request should not stop you from drawing money out now,

eg, you have your mortgage payment going out on the 2nd of the month and your mortgage is £1000 per month, so on that basis the bank needs to make your mortgage payment every month,

does that mean that you have to have a minimum of £1000 in your account at any time,

NO it does not, and how does your bank no that you are not going to make a deposit into your account on the 1st of the month to cover the £109

The trouble with banks is that they think YOUR money is THEIR money

Roy

It´s not Santander by any chance is it.?
Sounds like a Spanish banking practice.
My OH has his pension paid into his account monthly & has a standing order to pay part of it into the housekeeping account.
His credit card payment goes out the following day, but if there won´t be enough left to pay it, the money doesn´t go to the housekeeping.
Result......disaster.

I don,t think that is Legal. If so, that means that the bank can hold on to your money in case you decide at some point to make a purchase from some one online, :-S Are they Mind readers?It also Questions the 14day cooling off period. I,d have a strong word with the bank if I were you,Very Strong.Take care, **M**

That's disgusting , Dizzi- I hope that everything works out all right for you.
Your bank and The Genealogist have no right to do that.Thank you for letting us know.

Margot.

Same thing has happened to me . January 2015
Don't trust them go to Ancestry.co.uk instead

Welcome to the boards John. It's a shame you didn't notice this thread earlier.

They all do this with the free trials john ....ancestry included as far as I know

It now seems to be standard practice with all "free" trials ............... they want to be sure that they get your money


In addition you have to be sure that you cancel well before the end of the trial if you decide not to continue ........................


don't leave it until the day of the end or even the day before ................... they will take the money out at midnight (or 12:01 am), and saying you sent an email has no effect.


Always send your cancellation email about 4 days before the end of the trial!

THEY ALSO CAN TAKE UP TO

2 MONTHS TO GET YOUR MONEY RELEASED