General Chat

Hi
I have been having all the trouble in the world with Computer at present.

I have just updated all my Drivers,but in doing so the tect that did it for me over the phone could show me a lot of Errors in My Applications in my event viewer they are at max now so my computer is still giving me grief.
I can't find them again would anyone know where to find My Event Viewer then Applications on Windows Xp Home edition,I would like to see if I can clean some of them out myself .
Also have QTCore4.dll missing don't' know where that went and he could not go through my msconfig.exe ,that was missing too ,anyone have any ides what I can do ,or how to find the missing Event viewer.

Thankyou in advance.

Suex

Have a look here:-

http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7

Just type "event viewer" into the search facility will find it then when you open it you should see "Applications"

Roy

On second thoughts best get someone with more PC knowledge to help you

Roy

control panel-administrative tools.........event viewer

Hi Bob & Roy

Thankyou for your help
Bob I do not have Admin tolls on Xp ,is there another name it would go by.
Sue

Its there Sue .

I have XP and its the third one down .on the right column

The first is Control Panel , second is Set programme access and defaults ,then Administration Tools

hi

You don't want Qtcore4.dll It's part of moboengine software.
Go to C:\program files\moboengine and delete that directory, ensure you have killed the daemonprocess.exe running program in your task manager first.

How did you come to have a techie on the phone sorting out your drivers ? There are a lot of scammers luring people into this sort of thing with poor results - at best a non working computer and around £ 60 pounds paid out at worst lots of malware, added to a botnet or even grabs of your personal details etc. ? If you had bank details etc on the machine now is a good time to check what is going on.

Given what you have posted by far the best option is to reinstall Windows XP from scratch - you will have either a recovery partition on the computer, or a recovery disk or possible original WindowsXP DVD disk. The serial key should be stuck on to the box but can be retrieved anyway using software.
If you would like any help with this you may pm me this evening.

good luck

Rollo Thankyou
I purchased a microsft Driver updater of the net,he told me all that is wrong with my computer.
The Qt Core comes up everytime i start my computer and I knew it came from mobogenie so I did delete it or so I thought .
I do have original disc thank the lord but i am a bit to worried about reloading it myself ...Is it very difficult to do ?

Jeez ...

>>>>> disconnect your pc from the internet at once. <<<<<

find beg borrow another pc ( or go to the library most have net access NOT a net cafe they are full of malware and piratez ) ; if you have a smartphone it may do

reset all passwords

if - as many people do - you had bank / card details on the machine then change PINS etc immediately and check your account(s). Banks will usually give a refund if notified quickly. If you didn't have such details then gold start 2 u.

You will def. have to reinstall XP from scratch allowing the install to remove the existing partition and reformat ( in case of root kit being installed).

Once you have it installed ( make sure you have the serial key before you start ) then add drivers either from OEM disks if you have them or from the OEM web site NOT general purpose driver sitez which are full of scammerz.

Once you have the drivers installed you will need to activate XP and install SP3. Be aware that currently doing all the updates for XP from Microsoft Updates takes ages - hours and hours, be patient. I think they are trying to drop a hint that XP is dying swan.

Then of course you have all yr apps to reinstall.
Have fun ...


<3

I am busy right now but will get back to you later.

In the meantime dig out the disk and post what it says on the disk.

It is important to know whether it is a Microsoft XP Installation DVD or the recovery disk sometimes issued by the computer maker. If it is the latter you will find the reset process much easier.

Hi Rollo

I do not do internet banking ...have never trusted it,good job.

I did pay for the updater on the internet but it was with a secure site,it was recommended by microsoft itself.
I cannot see Mobogenie anywhere on the computer,so do not know why the Qt core keeps coming up .
I do not do a lot of searching around the net so cannot understand why my Computer has gone all silly on me .
Still trying to find Event Viewer to check the Applications the guy was telling me about ,something was at 100% according to him.
Thankyou for your help .
sue

Disc details are Microsoft windows Xp Home edition version 2002
Part No on label at bottom reads
0304Part no X10-52148 it is the original disc

It did take for hours to update all the Drivers. :-(

Microsoft do not do this sort of thing - you have been had.

There is a firm, in India, who hold themselves out to be approved by Microsoft, they come up when you do a search for help with a Microsoft problem, and they offer to - as they put it, deep clean your computer of all items causing problems, checked with Microsoft who said they were not a Microsoft approved company.

What they offer to do you can do yourself with Malwarebytes Anti-Malware, the company in India would charge you at least £100 :-(

Thankyou all

I have a bit of thinking to do ,what to update to? Windows 7 or 8.

I would love to stick with XP :-(

It is perfectly ok to stick with XP for the moment and if yr computer is 4/5 years old or more probably the better bet asa there can be all kinds of driver problems with WIndows7 and later on older computers. For instance many scanners which are happy with XP won't run on Windows 7 and later.

If your computer has only 512 MB of memory then it is a cheap and worthwhile upgrade to increase this to 1 GB ( 2 x 512 ) or better 2 GB ( 2 x 1 GB ). The machine will start and run a lot more quickly.

Microsoft will be dropping bug fixes for XP from April 2014. However they have had a change of heart about security fixes and now the life of XP has been extended to April 2015 which gives you time to save up for a replacement.

By April 2015 Windows 9 will be in beta if not on the market. Windows 9 will allow users to run Windows pretty well as it has always been with proper windows ( even for apps ), menus start and so on. If you can't win ... bring back XP lol.

Given what has happened to yr machine you are strongly advised to do a fresh installation of windows. Copy all important data to a CD-R or to SkyDrive or similar.

It is advisable to have the key available. It will likely be on a yellow label and in the format of 5 groups of letters/numbers
eg: WE556-QQ39K-BH97T-22QLKJ-KD45E ( NOT a valid key )
If you cannot find it I will post how to get it from the registry.

In order to make a fresh installation of WinXP do the following:

1. Ensure that yr computer can boot from the CD. Power the machine off then restart, the usual keys for getting to the BIOS are either F2 or DEL. Once in the BIOS ensure that the first boot drive is the optical disk.

2. restart

3. Windows will load from the CD. Depending on whether you have a full CD or OEM repair CD you will get slightly different options. If possible choose "fresh installation" and later on tell it to remove the current partition and reformat.

After about 90 mins you will have a new install free of malware.

4. remove the CD from the drive, restart

After that you will need to activate windows, install SP3 and required updates. Next install any required drivers either from disk or the OEM site NOT any of the many driver sitez.

Make sure you install a reasonable anti virus product and windows firewall.
If you are installing "free" apps go through the installation very carefully and slowly opting out of the many extras which will be suggested. These are a particular pain with IE but no browser is immune.

Do NOT use IE8 on XP. It really has had its day and is unsafe at any speed as well as having all kinds of compliance issues. Use any of Chrome, Firefox, Opera, Maxthon. If you are used to IE8 then Firefox is easiest.

good luck

Remember, just like banks, Microsoft never ring you up or e-mail you out of the blue offering to update your system. Neither do they authorise other people to do the same. If you have a Microsoft support contract your bank balance will be well aware of it lol.

Hi Rollo

Thankyou for all that.

I am happy to hear about Xp extended to 2015 .

I already have IGB,I do have a number like you posted inside the booklet that came with my XP disc so I guess I am OK with that.
I think I may get my Computer man out to do all this for me ,he is the one that built my Computer from new in 2006.

Checked AVG vault. One Virus....came in (22/12/2013 9.04.47 Luhe.Fihg.A
...License key -JMK-2767-adobe,ZIP)
I have no idea what the Virus is.

Just done full scan of Malwarebytes ...nothing found,so I might be Ok for virus's.
Scaned 258440 files.

Shirley
Thankyou but My Computer has Printers and Faxes as the third one down,I am running Home addition so may be dif than yours.
I would really like to find this little sucker it is driving me nuts.

Anyone
Looking for Event Viewer then Applications on XP Home Edition.

Sue :-D

Edit
Found Event viewer..I have in Applications 3275 listed items, is it possible to clean them all out in one go ? Without doing any damage ,I can see where it say clear all ? can I go for it ?

There is no need to delete the log in "Events viewer". Doing so will make no difference to the performance oif the machine at all. The content can be very useful for support people. Malware Bytes is good but far from perfect when it comes to dealing with root kits. It definitely will not find all malware which has lodged itself in browser code and obscure locations in User Files. Spybot is quite good at that ( free ).

Rollo

Do you think I should delete Malware and downlaod Spybot,there is a lot of sites that you can downlaod it from but I am a bit worried of using the wrong site to do it .
What do you think I should do,I would like to try and see if I can find a virus that has caused all this.
I have been having a good clean out today at least it seem a bit faster.
Should I downlaod msconfig.exe again as it seems to be missing.

Thankyou for all this help you have given me ,I really do appreciate it :-D

Sue

It is impossible for msconfig.exe to be missing it is part of the Windows operating system. To run it do Start | Run and type in msconfig.
If that does not work then do this:
Start | Run and type sfc /scannow
sfc is Microsoft system file checker and it would be a good idea to run it anyway. After running it reboot.

If msconfig still does not run from the start menu after the above then post here. It should not be necessary to download it because there is a copy on your CD. Downloaded versions may be the incorrect version for your system or contain a virus.

Assuming that you have activated Windows and installed SP3 Microsoft have a handy free facility called "FixIt" which will cure a lot of problems but for XP only up to this April. Fixit requires using IE8 or better.

Microsoft have a system of "restore points" which hold versions of the OS prior to changes. The idea is that when in a fix you can go to the Windows boot menu ( press F8 during boot ) and select a restore point. All well and good but some malware gets itself saved into a restore point. Using a smidgeon of code ( usually in the browser or user temp folder ) the malware then resurrects itself on boot from the RPO even if it has been deleted. It is near impossible to create a clean computer from one which has been compromised - a fresh install of XP is def. the best way to go.

The Restore Points take up a lot of disk space in older systems, often 10-15% of total space. The folder is hidden but can be unhidden and older RPs deleted. By deleting the most RPs you will of course also delete any nasties hiding in them. The OS itself will automatically create fresh RPs.

Malware Bytes is good at detecting problems not fixing them.
Spybot can be safely downloaded here:
http://www.safer-networking.org/
but its target is advertising malware in browsers it is not a universal panacea. To repeat the only fix for a badly compromised system is a fresh installation. Allowing an unknown online techie access to yr computer is about as bad as it gets.