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Exporting GEDCOM

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ProfilePosted byOptionsPost Date

Jane

Jane Report 13 Aug 2014 16:40

Anyone know what to do if the export is 'stuck'? Started it last night, still 'pending', and won't let me start a new one. Any ideas on how to 'cancel' the export and have another go?

+++DetEcTive+++

+++DetEcTive+++ Report 13 Aug 2014 16:53

If you can't work out how to cancel it, try sending a message to GR

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Jane

Jane Report 13 Aug 2014 18:03

Cheers - will do.

Budgie Rustler

Budgie Rustler Report 13 Aug 2014 20:20

Don't know whether this will cancel the action...
ie have you tried logging out and back in again.

Researching:
... http://www.youtube.com/watch?v=Qz3lwXEGWIM ... There is no God. No single Creator. There is only Creation itself. Creation does not need to be explained ... It just IS.

Lizbro

Lizbro Report 13 Aug 2014 21:41

I've also had problems trying to export since Saturday as it seems stuck. Have emailed support twice and hoping the problem is fixed soon.

Jane

Jane Report 14 Aug 2014 08:26

Thanks, all. Seems it is a system problem. So all we can do is wait ...

ElizabethK

ElizabethK Report 14 Aug 2014 09:26

Would'nt it be nice if GR could make some sort of response-or have they on "facebook"

Jane

Jane Report 14 Aug 2014 11:17

Just got a message from GR - they have promised to reset. So if anyone else has this problem, that's the only solution, it seems. Thanks, all, for your input. :-)