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Boutique Hotel
Profile | Posted by | Options | Post Date |
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PollyinBrum | Report | 11 Sep 2014 08:33 |
IGP How strange that the manager should say that I have printed confirmation of the booking, so how was I to know the hotel was closed. Not a very professional way to conduct a business. |
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+++DetEcTive+++ | Report | 11 Sep 2014 10:42 |
Hope you can post a reply! |
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PollyinBrum | Report | 11 Sep 2014 10:53 |
DET I have just looked on trip advisor to see if I can post a reply. It seems that I cant make another comment. I need to visit the hotel again after three months before I can access my original comments, I don't think I will bother. |
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+++DetEcTive+++ | Report | 11 Sep 2014 11:09 |
You could 'report' the reply. ;-) |
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PollyinBrum | Report | 11 Sep 2014 11:17 |
Yes I know but I can't be fussed, I don't think it would change the way the manager operates. Obviously she was aware of my mobile call and a simple reply back would have been enough to satisfy me. I think her response was quite dismissive, its a pity good manners are not on sale in Sainsburys :-D :-D :-D |
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Mersey | Report | 11 Sep 2014 11:40 |
Polly my friends own a Pub/Inn and I have to say they apply a strict procedure from first contact right through to the end.....they also make sure that there is always someone on site at all times......I think its disgusting how you were treated and I really do think lack of communication on their part should be looked into, especially by themselves, it takes nothing to step back and pin point where the problems may lie no matter how small or how big........ |
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PollyinBrum | Report | 11 Sep 2014 11:55 |
Mersey as you know I had my own training company and was involved in training for over twenty five years. Almost all of our new business came from referral and recommendations. We had to have regular OFSTED inspections our customer satisfaction always scored us as excellent. I am aware that people will judge situations and services differently. However I know for absolute sure that a complaint can be turned into a more positive response by the way that the complaint is handled, that in my opinion is the key to a successful organisation with happy customers and happy staff. |
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Mersey | Report | 11 Sep 2014 12:30 |
I totally totally agree with you Paula, and I think the way you handled the situation was very true of the person you are..... |
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PollyinBrum | Report | 11 Sep 2014 12:38 |
I always keep smiling Mersey <3 <3 <3 <3 <3 :-D :-D :-D :-D :-D :-D :-D :-D :-D :-D |