General Chat

I always keep smiling Mersey <3 <3 <3 <3 <3 :-D :-D :-D :-D :-D :-D :-D :-D :-D :-D

I totally totally agree with you Paula, and I think the way you handled the situation was very true of the person you are.....

Their communication was disgusting and I for one agreed how you went about your problems in your review....


Keep smiling sunshine :-D :-D <3

Mersey as you know I had my own training company and was involved in training for over twenty five years. Almost all of our new business came from referral and recommendations. We had to have regular OFSTED inspections our customer satisfaction always scored us as excellent. I am aware that people will judge situations and services differently. However I know for absolute sure that a complaint can be turned into a more positive response by the way that the complaint is handled, that in my opinion is the key to a successful organisation with happy customers and happy staff.

Polly my friends own a Pub/Inn and I have to say they apply a strict procedure from first contact right through to the end.....they also make sure that there is always someone on site at all times......I think its disgusting how you were treated and I really do think lack of communication on their part should be looked into, especially by themselves, it takes nothing to step back and pin point where the problems may lie no matter how small or how big........

Communication in this type of business is vital, also it takes nothing to apologise especially in such circumstances....

My friends as others who have such a business must take into consideration peoples problems, whether they are silly ones or possible problems that can be rectified......Reviews are essential, but what is adequate for one is not adequate for another........

Hope you get it sorted

Yes I know but I can't be fussed, I don't think it would change the way the manager operates. Obviously she was aware of my mobile call and a simple reply back would have been enough to satisfy me. I think her response was quite dismissive, its a pity good manners are not on sale in Sainsburys :-D :-D :-D

You could 'report' the reply. ;-)

DET I have just looked on trip advisor to see if I can post a reply. It seems that I cant make another comment. I need to visit the hotel again after three months before I can access my original comments, I don't think I will bother.

My sister had a pub until recently and always had excellent reviews, but on two occasions she had the most awful reviews from disgruntled customers. Thier complaint bore absolutely no resemblance as to what actually happened.

I suppose we just have to rise above it.

Hope you can post a reply!

There have been reports (+ a TV prog) saying that semi-professional 'advisors' will rubbish a hotel if they can't get a deal of some description.

Trip advisor reviews do sometimes have to be taken with a pinch of salt. They are a snap-shot in time.

IGP How strange that the manager should say that I have printed confirmation of the booking, so how was I to know the hotel was closed. Not a very professional way to conduct a business.

Someone made the mistake by the sound of it to not book you in...very careless....

I find that there is a more casual attitude to business these days.
I was thrown into having a B&B plus holiday flats at the age of 26 and I had 2 small children.you have to be so careful to note everything down.

These days ,reading things like trip advisor,you see the customer reviews and make your decision.

When my husband was so ill and we couldn't have family stay I booked 2 cabins in a nice place nearby for the family to stay.It was lovely,so I booked it the following year...

Disaster...they arrived and they'd overbooked....it was one of the children's birthdays as well and they had the cake and things with them to celebrate .

After a lot of hassle they found 2 cabins at the back ,think used for staff and were disgusting.I took photos of broken chairs etc and posted them on trip advisor.
The company had been in financial trouble and ended up losing the business .

If I don't have service ,I do complain,so I would certainly put your complaint on trip advisor.
Like Sylvia I have used booking.com and found that to be excellent.

It appears the General Manager at Amado Boutique Hotel, responded to this review, yesterday

"I am extremely confused how you were able to write a review and shall be discussing this matter with TripAdvisor.

The hotel was closed on Friday September 5th and we have absolutely no record of your booking. This is why the hotel was unmanned and why you did not receive a follow up call. "

Last year we needed to spend 1 night in Jasper .............. in mid-August, which is high summer tourist season, and more expensive even than winter skiing season

We needed to stay in the centre of the town, close to the railway station ............. I went onto both TripAdvisor and booking.com .................. and could not believe a) the prices and b) the absolutely awful reviews


I finally decided to take a leap of faith, and book into an old hotel in the centre of town, less than 5 minutes walk from everywhere. The reviews had been terrible, but, as I say, I took a leap of faith.


It was a terrific place! We were really glad that we stayed there.


Most of the reviews turned out to be based on the fact that it was an old hotel, built around 1930!

The room was clean, large, beds comfortable, bathroom large, clean and well-supplied with towels, soap, hairdryer, etc .............. and it was quiet.


Sometimes, I do really wonder why people say what they do!

I have been very lucky with almost every place I have booked over the past few years, whether self catering cottages or somewhere to lay my head for just a night or two. I read every review I can find and if there are more than a couple of negative reviews I scrub the place from my list.

Will really blot my copybook if one day I take us to a place which is awful!!

Hope you found somewhere nice to stay eventually.

Lizx

TripAdvisor also remove bad reviews if the place reviewed asks

Trip Advisor is a bit scary. I gave a bad review of a pub (no dark ale on tap, no bottled beer, and surly attitude ' Do you want lunch' (in a bored tone) 'No, not now' was my response) - and over 100 people found it useful :-S
But, also gave good review of a hidden museum in the 'sticks' (Bishop's Lydeard mill and rural museum, Somerset) that sister and I found, We thought a half hour look would do - 3 hours later and the most wonderful cream tea (50% discount) with really delicious home-made gluten-free scones was worth the money!! Lots of people found that review useful :-D Brilliant 'accidental' museum.

no worries then!

Hello Sylvia. I booked it privately and would have paid on checking in.

Paula



what about money????



Did you pay TripAdvisor on booking, or was it one of the deals where you don't pay until check in, such as booking.com offers?



If the former ..................... contact your credit card company.



I have to say that I now use booking.com more than TripAdvisor ................ deals are better for exactly the same places :-)

We have stayed at some excellent up-market Boutique Hotels usually they have the highest standards in decor, food wine and definitely customer service. I suppose I expected this one to be the same, unfortunately we did not get the opportunity to test the rest of it out.


I will keep you posted.

I am quite fussy when booking hotels/B&Bs and we have stayed in some lovely ones - not necessarily the most expensive. I am always amazed at how much work goes into running a successful business - you really have to WANT to do it, and be the right sort of person (I definitely am not the right sort!). Sometimes it's the little things, like the proprietor appearing with 2 glasses of chilled wine, or a big fluffy bathrobe, or the owner's exceptional local knowledge, that make all the difference.

I hope you do get a reply, Paula, their customer skills could do with a shake-up!