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Chris .............
I have thought about this the last couple of years when renewal time comes up for me
I have so far continued renewing ................ the little bit of help still being asked for and the contact with friends on here, seems worth the £9 or £10 I've been asked to pay so far.
There is no doubt that many people have left, for various reasons
There is no doubt that there still seem to be ongoing problems with the tree, from postings I see ............. I only have a very small tree, and I haven't worked on it for years
and there is no doubt that postings on the Boards have dropped drastically .................. both in terms of requests made, and in terms of people just chatting on General Chat.
The latter, of course, is probably a reflection of the number of regulars who have left for one reason or another.
I do not know why the requests for help are so low.
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Glad that at last they have admitted they were wrong not to add a poppy to the home page.,
they thought we. would just sit back and say nowt
Got that wrong didnt they lol
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FMP still has a poppy :-S
Waiting for a technical release per chance? ;-)
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EAMIL FROM GR.
Dear Shaun,
I write to you not only as part of the Genes Reunited Management team, but also as someone who is passionate about Genes Reunited and has worked with our customers since the day that the website was launched.
As advised in my last email, I acknowledge that we completely misjudged the reaction to us not placing a poppy emblem on the actual website.
I am sure that you will have received our special Remembrance Day newsletter which was the avenue that we primarily used to honour our fallen heroes this year.
Shaun, please be assured that we have taken on board all of your comments.
At this stage, I can only apologise once more. If we could go back and do things differently, we would. As it stands, all I can do is assure you again that there will not be a repeat of this mistake next year.
I can see that you are a longstanding member of Genes Reunited. I would hate to think that you had decided not to continue with our services after March next year as a result of this and hope that you will reconsider nearer the time.
With kind regards,
Nicky Doran
Head of Customer Services
Genes Reunited
My reply.
Dear Nicky,
I just cannot understand or except that someone thought it a good idea to commemorate the 100th Remembrance Day more on Facebook and on this family history site where you get an income from selling Military records, displaying a Poppy on the home page is PRIORITY for a site like this.
I accept your apology and I’m sorry that you have had to deal with all the outcry, being Head of Customer Services instead of your employers crawling out of the woodwork and doing the right thing by making an apology on General Chat, which all GR subscribers would like to see and would appreciate.
I stand by my decision and will not be renewing my Platinum Subscription which I have had for the last 4 years in protest of the lack of respect shown by not displaying a Poppy. I would like to think that other members to this site will support me in this decision and join me.
Thank you again Nicky for taking the time for your emails and apologising for GR.
Kind Regards
Shaun
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Shaun
I admire your stand .....................
but I do wish you would reconsider your decision not to renew xxxxx
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