General Chat

vera
thank you :-)

Glad to hear that Det was able to help and that you have your will now.

thank you :-)

Good to hear you have a happy ending David. I'm sure other people read your post and would have come up with the same suggestion. :-)

Happy Christmas to you as well.

detective
the details you gave for me has produced results after much waiting ive now got the will
I contacted the website u gave and from that an email address they in turn contacted the dept with the will and guess what yeah you've guessed it these people sent the email with the will thank you again you are a star thank you also to those that took the time to reply to my post merry xmas to you all

thank you detective
ive now cotacted these people they have recieved my email and will look into where the will has got to you have helped me with a no of posts and for this thank you very much

Unless someone comes up with a better suggestion, there's a Feedback link at the very top of the page. The email address it links to is
[email protected]

As we're running in to the Christmas break, with so many people taking at least a week off, you may not get a prompt relpy. It took a couple of working days to answer a moan about pages being missing

thank you for your reply
yes it was gov site
any suggestions on who i can contact to complain

That's a real pain David. Everything worked so smoothly for me when I used the site that I really don't know what to suggest. If you are getting no response to emails, could your credit card supplier help, assuming you made your payment by credit card.

Just had a thought - it was the official government site you used wasn't it? If it wasn't, then you may have said goodbye to your money.

I wish you luck sorting it.

still nothing and its now more than 10 working days
ice sent message no reply ignored for the second time
any suggestions on how to resolve as money paid for the will
and no joy when I contact them

Although it is a beta site it has been in use for over a year

Comments on using it in this thread:
http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1345916

I ordered one online, it arrived after a week or two, I can't remember exactly but there wasn't a problem.

ok thank you

Then I think you need to wait for the second email. I can't remember whether I was given a code to put in or not but I know the second email told me the wills were ready to download and how to do it. I should wait until you have gone 10 working days from placing the order and then if you haven't got another email contact them.

Good luck

ive just had one email

I did get two wills from this site about 9 months ago but I can't remember the process. I know I had an email saying the order had gone through and then another one several days later telling me how to download them. I know it was quite easy to do. Have you had both emails? They did say it could take 28 days though I think I got mine in just over a week.

inky
this was ordered dec 4th money taken 6th email saying order del 9th dec

I asked "When did you order it?"

According to the site info. If today or yesterday after 5pm, then maybe you might get it on Monday?

But note that it is a BETA site. To me that implies it is still in test mode. So there may be some glitches.

Also, I have not seen anything to indicate that all wills, etc. have been scanned/digitised. Perhaps others have? If not it may be that your paid-for order will be in a queue waiting for someone to find & scan the papers. After that you will get "ready" email.

Haven't used it myself David, but if it's not showing when you sign in perhaps email them to check?

thank u both
rambling rose ive got an emal that says order delivered but cant see anything
do you think its ready or not