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How on earth do I get help??
Profile | Posted by | Options | Post Date |
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DianeW | Report | 18 Jan 2016 14:55 |
My husband bought me a Platinum subscription for Christmas. Despite numerous emails and attempts to telephone customer support, I cannot access my account because the system simply switches me to either my husband's account or to an offer to take up a free account. I have a lost nearly a month's subscription so far. |
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Andysmum | Report | 18 Jan 2016 15:09 |
email [email protected] |
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Mayfield | Report | 18 Jan 2016 15:10 |
Try clicking on help (top of page next to your name) then contact us on the left of the displayed page. |
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AnninGlos | Report | 18 Jan 2016 15:15 |
Did your husband inadvertently take out the subscription in his own name, so that is why they think it is his acount? |
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DianeW | Report | 18 Jan 2016 16:15 |
I've tried emailing customer support, I've tried phoning - but get an acknowledgement but no answer. The subscription was taken out in my name - I know this because I have had an email offering my additional items to add to it. |
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DianeW | Report | 18 Jan 2016 16:18 |
Incidentally, if you look in the help column, Customer Service is the only contact which does not have a proper link so does not provide access! |
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SylviaInCanada | Report | 18 Jan 2016 19:38 |
Not surprising to see that Customer Service does not have a proper link! |
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DianeW | Report | 19 Jan 2016 08:50 |
A miracle has occurred! I posted a complaint on the Genes Reunited Facebook page, and suddenly my Platinum account was sorted out! Coincidence - maybe, or maybe not! Now all I need is a refund for the wasted month..... |
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nameslessone | Report | 19 Jan 2016 09:32 |
Typical! |
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KathleenBell | Report | 19 Jan 2016 11:19 |
I think your husband would have been better getting you a subscription to Findmypast rather than GenesReunited. |