General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: November 2003 Posts: 28,261 Send Message	KathleenBell	Report	14 Feb 2016 12:05
	I have just send an email to support about "my threads" which I haven't been able to access for weeks. I know I am not alone. The email has just bounced back from postmaster@Brightsolid saying the recipient's mailbox is full. I don't know how they can have any interest in this site if they can't even keep up with emails sent to them. Anyone else had this email? Kath. x
Member Since: April 2003 Posts: 63,101 Send Message	AnninGlos	Report	14 Feb 2016 12:16
	Worrying! did you send it to the support@......... e mail address?
	Researching: Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin
Member Since: November 2003 Posts: 28,261 Send Message	KathleenBell	Report	14 Feb 2016 12:26
	Yes Ann - sent to "[email protected]" Kath. x
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 12:42
	I've been sending my complaints re: "My threads" to the link on the error message. I always get a response within 2 days. Of course the response is that they're still working on it. Edit: I've just sent another one and it seems to have gone through. Not that it will do any good!
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: October 2006 Posts: 6,889 Send Message	RolloTheRed	Report	14 Feb 2016 13:34
	first thing today MyThreads returned error, 2nd time ok after a wait, now ok. They actually sent me a real phone number in their e-mail response! knock on wood
	Researching: The Man In the High Castle
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 13:38
	Oh my goodness! It just worked for me first time! However it did that a week or so ago and I even sent them a thank you but it immediately stopped working again until just now.
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: February 2006 Posts: 36,149 Send Message	Rambling	Report	14 Feb 2016 13:57
	nope gone again :-(
	Researching:
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 14:06
	Just worked for me again, Rose, first time!
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: November 2003 Posts: 28,261 Send Message	KathleenBell	Report	14 Feb 2016 14:18
	I've just tried to access my threads again but still got the error message. I have just done as MargaretM has said and sent a message through the link on the error message. Have to wait and see if that does any good. Rollo - please give us all the phone number. I have never been able to find one. Kath. x
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 14:34
	Just tried it again, works instantly for me now. Why is that? Why working for some but not others?
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: November 2003 Posts: 28,261 Send Message	KathleenBell	Report	14 Feb 2016 14:38
	I don't know MargaretM. The way the whole site works these days is a mystery to me. I couldn't access my messages at the beginning of the year but that seems to be o.k. now. EDIT - messages are not working again now Kath. x :-(
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 15:18
	Message Board not working for me either, Kath. Oh well, win one and lose one. This site is really becoming a disgrace!
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: April 2004 Posts: 46,048 Send Message	SylviaInCanada	Report	14 Feb 2016 18:13
	My Threads worked once for me on Friday, not since. I had prompt responses to my emails last weekend and the week before. They do have minimum staff, and the best of the best technical ones has left the company. Someone also pointed out that the person who has been responding to emails re GR has also been known to respond to emails to FMP I have posted a number of times over the last months that several of us were told last year that we were basically on our own .............. this site was up to the members. We are all going to have to work out whether we wish to continue on here because of the friendships and other contacts, or whether to walk. If the site is run down far enough that we all leave, then the company can wind it up, roll it over into FMP, or whatever they are allowed to do.
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	14 Feb 2016 18:23
	Just tried again and now neither "My Threads" nor "Messages" works. Don't know whether to walk, Sylvia, or run!
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: January 2004 Posts: 5,249 Send Message	Kense	Report	14 Feb 2016 19:02
	Worked for me just now.
Member Since: April 2004 Posts: 46,048 Send Message	SylviaInCanada	Report	14 Feb 2016 19:34
	still not working for me. MM ............. neither do I !!!
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	14 Feb 2016 20:06
	http://www.genesreunited.co.uk/messages Error Sorry. An error has occurred The page you were trying to load has experienced an error. This error has been logged and will be investigated. If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support. If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content. To return to the home page, click on the Genes Reunited logo. http://www.genesreunited.co.uk/boards/participation?pcp=0 Error Sorry. An error has occurred The page you were trying to load has experienced an error. This error has been logged and will be investigated. If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support. If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content. To return to the home page, click on the Genes Reunited logo.
Member Since: January 2004 Posts: 5,249 Send Message	Kense	Report	14 Feb 2016 20:49
	Got the error this time. Then used the browser backspace and clicked My Threads again and it worked.
Member Since: July 2007 Posts: 1,984 Send Message	Susan10146857	Report	14 Feb 2016 22:23
Member Since: July 2007 Posts: 1,984 Send Message	Works every time for me......on an iPad and ZA site.........but then again.......I also still have Christmas baubles :-D
Member Since: July 2006 Posts: 1,020 Send Message	RockyMountainShy	Report	14 Feb 2016 23:34
	What error????? Not that I want these things but why do I seem to be one of the only ones not having problems. :-D :-P
	Researching: Oxfordshire, Devon, Somerset, Gloucestershire etc.

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