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Didn't know things had changed on GR
Profile | Posted by | Options | Post Date |
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LadyScozz | Report | 25 Mar 2016 04:11 |
A few years ago, GR renewed my subscription (the Auto had changed by magic :-S ), so I check that every few months, especially when it's getting close to renewal time. |
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SylviaInCanada | Report | 25 Mar 2016 03:07 |
Polly ............. |
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PollySalt | Report | 24 Mar 2016 20:37 |
Hi ladies and gents, I'm not going to ask for a refund as I put in my post I will honour this years subscription as for retaining my card details I specifically requested they not be kept by GR and I also know that I'd not got the default setting switched on as I got an email telling me my subscription was due for renewal last year |
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Purple **^*Sparkly*^** Diamond | Report | 4 Mar 2016 01:02 |
I just had a reminder for 17th March. I first joined in Feb 2005 but last year there was a mix up with them trying to take money from an old card in error so finally paid on 17th March. |
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SylviaInCanada | Report | 3 Mar 2016 20:07 |
ElizabethK ........... |
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ElizabethK | Report | 3 Mar 2016 15:50 |
Several complaints on anothr site re money being taken despite auto-renwal being unticked by FMP & My Heritage and an explanation suggested is that {as Sylviain Canada posted} the ticked position is the default and everytime there is an update it returns to the default therefore we need to keep checking :-) |
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Lyndi | Report | 1 Mar 2016 23:13 |
I also received an email 2 or 3 weeks before my renewal date. As I had auto renew switched on it just reminded me they would be taking x amount on such and such a date. |
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Allan | Report | 1 Mar 2016 22:51 |
I renewed in February, and received an email prior to the renewal date :-) |
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Chrissie2394 | Report | 1 Mar 2016 21:51 |
I received an email approx 2 weeks before my sub was due to expire. It included what the renewal price was going to be. |
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SylviaInCanada | Report | 1 Mar 2016 20:23 |
Re keeping credit card details .................. |
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SylviaInCanada | Report | 1 Mar 2016 20:14 |
The problem is that the Auto Renew On is the default position ................ you have to go into your account and change it to Auto Renew Off. |
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Andysmum | Report | 1 Mar 2016 14:53 |
I renewed at the beginning of February and had the usual email about two weeks in advance telling me how much it would be. |
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wisechild | Report | 1 Mar 2016 13:44 |
My renewal is due in April.. |
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Kense | Report | 1 Mar 2016 12:49 |
Possibly the 33 odd silent viewers hadn'f renewed so weren't able to post. |
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Rambling | Report | 1 Mar 2016 11:58 |
I would assume if you didn't see that they renewed it this time, that you didn't see that they renewed it last time either, as the 'auto renew' has been going for several years so you might want to check back. I hope you were on just the standard sub rather than platinum or whatever it is now, as that is a lot of money to lose :-0 |
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AnninGlos | Report | 1 Mar 2016 11:52 |
I didn't think it had changed in the past year, they do normally send out a reminder. Maybe somebody who has renewed recently can tell us. |
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Island | Report | 1 Mar 2016 10:48 |
You need to email support and tell them. They might help but not if you post on the boards or contact other members as they would argue that you have used your membership sub. |
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PollySalt | Report | 1 Mar 2016 08:54 |
I'm a bit miffed after finding GR had renewed my subscription automatically. |
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