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Upgrade to platinum for month
Profile | Posted by | Options | Post Date |
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LindaAngela | Report | 25 Jun 2017 18:36 |
Can I just point out from being hassled with emails about upgrading to platinum for one month at a reduced price, I decided to take up the offer, what I didn't realise was, come the time my subscription was diue for renewal in a months time I had already lost the right to a reduced membership for being a member for a long time, so I feel I have been conned, I have been assured I will get a 10% discount, but that is being offered anyway and not because I complained. |
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SylviaInCanada | Report | 25 Jun 2017 18:58 |
Linda ................ |
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Annx | Report | 25 Jun 2017 19:44 |
Linda, I had just the same happen to me and felt the same as you. This year I sent email after email to them to ask them to explain to me where EXACTLY did it point out to me that I would lose the right to my reduced subscription by taking up the offer. In every single reply they avoided answering the question!!!! It is a CON and trickery as you say and I feel very aggrieved about it, not the least because they couldn't give me an answer. :-| :-| I can only conclude that they do not tell you which is clearly unacceptable. |
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Von | Report | 25 Jun 2017 19:52 |
The problem appears to be that the renewal is automatic. No human involved. |
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LindaAngela | Report | 25 Jun 2017 22:33 |
Yep, I totally agree, they should say that would happen, I just think it's a ploy to get more money from those of us that have the Grandfather rights. Thankyou for all the replies. |
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Sue In Yorkshire. | Report | 26 Jun 2017 15:00 |
You could always take it to trading standards, |
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Annx | Report | 26 Jun 2017 15:48 |
I have dug out my emails and their replies which I have copied below. You will see they refuse to answer my question. |
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LindaAngela | Report | 26 Jun 2017 16:24 |
Shocking, I keep trying to think of how to complain again, but I feel I would be constantly fobbed off. The email I received never mentioned losing the discount I have, and I surely would not have temporarily upgraded if I had known that. I actually cancelled it the same day I took it out, thinking I would be allowed to revert back to original reduced subs. Total con on their part and they know it. |
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Annx | Report | 26 Jun 2017 17:00 |
Linda, they didn't even refer it to their seniors like I asked them to. I did scan through the Terms and Conditions but couldn't find anything about this. |
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RolloTheRed | Report | 26 Jun 2017 17:21 |
GR come under distance selling regulations. |
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SylviaInCanada | Report | 26 Jun 2017 17:26 |
This has happened for many years ..................... |
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RolloTheRed | Report | 26 Jun 2017 18:01 |
UK Distance Selling directive was beefed up a lot by the coalition. The main targets were utilities, Internet and TV providers, mobile phones. |
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Annx | Report | 26 Jun 2017 20:23 |
Thanks for the info Rollo and Sylvia. I see I am out of the scope of the rules since the coalition as my 'offer' I took up was well before then and the 14 days are similarly long since elapsed. It is useful to know though. |
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RolloTheRed | Report | 26 Jun 2017 20:45 |
If G.R. did not bring the main conditions before you and obtained explicit agreement including informing you of 14 days cooling off then G.R. are in default and you are entitled to return to the status quo. |
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LindaAngela | Report | 28 Jun 2017 07:20 |
I definitely was within the 14 days cool off as I cancelled the same day. |
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LindaAngela | Report | 4 Jul 2017 17:18 |
I appear to have inherited 50 credits, it says it at the top of my page, next to upgrade, do other people have that? I definitely got a refund on my cancelled platinum month subscription. |
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+++DetEcTive+++ | Report | 4 Jul 2017 17:23 |
The 50 credits are part of the standard sub. If they aren't used they disappear when your sub expires. They aren't carried over into the next subscription year. |
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LindaAngela | Report | 4 Jul 2017 17:24 |
I just renewed my subs and have been given another 50 credits, nice one GENES. |
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SylviaInCanada | Report | 4 Jul 2017 18:14 |
They are being nice to you!!! |
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SuffolkVera | Report | 4 Jul 2017 18:28 |
Lucky you :-D. Like Sylvia I have only received the 50 credits once but have never bothered to ask for them as my sub is also low and I seldom use the records on GR anyway. |