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ProfilePosted byOptionsPost Date

Andysmum

Andysmum Report 22 Sep 2017 15:04

I have the next one above minimum.

I also use Google Chrome, which seems to be Genes favourite server. Do you use something else and could that have anything to do with your problems?

JoyLouise

JoyLouise Report 22 Sep 2017 16:16

I pay the minimum too.

I have use three - one of which, Google on iPad, I tend to use most of the time. Not Google on PC or lappy though.

Don't like the sound of this .... call me Thomas! :-|

Kense

Kense Report 22 Sep 2017 16:18

I have the Standard membership for which I pay about £9 pa. I mainly use a PC with Windows 10 and Edge, It is connected by cable to the router (i.e. not WiFi)..

I haven't had any recent problems and don't notice any slowness apart from the 10 second delay on seeing emoticons and poster information when a new page is displayed.

SylviaInCanada

SylviaInCanada Report 22 Sep 2017 17:55

I have always had the Standard membership, pay about £9, use Mozilla Firefox, and have high speed WiFi

............ and as I said earlier, my server is not one that would be used by anyone outside certain areas in Canada.

I have not had any problems on GR

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

RolloTheRed

RolloTheRed Report 22 Sep 2017 18:17

Open a command window c:\>
and enter this:
ping 213.128.240.53
you should get a reply within 32ms
if there is a long delay or even a timeout then your ISP has peering issues with Cogent Communications. There is nothing GR can do about it.

Researching:
The Man In the High Castle

Kense

Kense Report 22 Sep 2017 21:59

Tried it a few times, it was usually 30ms, occasionally 29ms and once 31ms.

SylviaInCanada

SylviaInCanada Report 29 Sep 2017 22:22

Drat this site!!!!


I wasn't having any problems ......

....... but the last couple of days it has timed out when trying to get on to the site.

Once on, no problems

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Allan

Allan Report 30 Sep 2017 00:33

I can get on the site OK, but four out of six postings timed out and then everything was back to normal...or as normal as can be for this site!

SylviaInCanada

SylviaInCanada Report 30 Sep 2017 03:48

It has just timed out on me 3 times trying to open the site.

I had to google Genes Reunited, then click on Sign in here ............. got in that way


Guess I really did "speak too soon" last week!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 30 Sep 2017 07:07

Constant error page trying to get in this morning.
Once in the community page wouldn't open ,had to go to messages and then back to community to get onto this board

Did it several times yersterdy including when I was posting,ended uo with one reply posted 3 times which then had to delete 2 of them

I am on my Apple iPad

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

+++DetEcTive+++

+++DetEcTive+++ Report 30 Sep 2017 09:56

It was particularly bad first thing this morning but , fingers crossed, seems to have speeded up now.
Like Shirley, I'm currently on an iPad which runs faster than our ancient PC.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

AnninGlos

AnninGlos Report 30 Sep 2017 15:14

Took me 15 minutes to get in this adfternoon, first time of trying today as we were out until then. It first opened to the error page, then subsequently wouldn't open at all. Shirley I was having to do that all day yesterday. I have not reported it but will if it is still bad on Monday.

I am on desk top (But have had the same problems on Ipad. I have windows 7 and firefox and Wifi.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

SylviaInCanada

SylviaInCanada Report 30 Sep 2017 17:12

I'm always on desk top, with Firefox .......... don't have any other gadget!


I got one error trying to get on just now, but then got in, and it seems to be working more or less as normal.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 2 Oct 2017 15:24

Reply from Genes.


Dear Ann,

Thank you for taking the time to report this problem.

I have passed the details of this specific issue to our technical team to look at and investigate.

Your patience while we work to resolve this is much appreciated.

With kind regards,

Dean

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

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