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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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ProfilePosted byOptionsPost Date

Lesley

Lesley Report 3 Feb 2019 15:21

Tree not loading.

Caroline

Caroline Report 3 Feb 2019 15:42

Yes Genes do reply but not at weekends as a rule.

SuffolkVera

SuffolkVera Report 3 Feb 2019 15:56

Colin, few people on here use GR for research. My understanding is that the majority of members are like me. We have the most basic sub to GR (as an early member of the site I pay less than £9 a year) so we can use the boards and talk to other members but we subscribe to other sites like Ancestry, FindMyPast etc for our research needs. There are also, of course, any number of free sites, some of which are very good.

We also all know GR’s email off by heart now: [email protected] but it isn’t that difficult to find. For anyone struggling to find it, scroll to the bottom of the page and click on “Company Information “ where you will find both the postal and email address.

Jackie

Jackie Report 3 Feb 2019 16:56

No my tree won't load either.

ShelleyRose

ShelleyRose Report 3 Feb 2019 17:35

Nor mine

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 18:00

GR and its sister company FindMyPast do not work weekedns!!

They work 5 days a week ....... Monday to Friday, ca 8:30 am to ca 4:30 pm

Both sites say they will respond withing 3 BUSINESS days

Do not expect a reply to an email sent on Saturday or Sunday to arrive until at least Monday.

Use this email, which can be found on site if you look hard enough!

[email protected]


OR go onto FaceBook if you are on there, find their site and post on there ....... you might get a faster response, or might just be directed to the sipport group.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

+++DetEcTive+++

+++DetEcTive+++ Report 4 Feb 2019 09:29

Working now.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

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