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Accessing Tree

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ProfilePosted byOptionsPost Date

Mark

Mark Report 3 Feb 2019 14:57

Is anyone having trouble accessing their tree at the moment. I have just logged on and nothing is happening except my icon is whirling round and round,

Audrey

Audrey Report 3 Feb 2019 15:01

I've had this problem since yesterday at 7pm. I have managed to get my tree on twice, but each time I try to navigate to another person it beach balls.

ShelleyRose

ShelleyRose Report 3 Feb 2019 17:33

Mark, I'm having the same problem grrrrr

PatinCyprus

PatinCyprus Report 3 Feb 2019 17:35

see earlier thread problems started yesterday

https://www.genesreunited.co.uk/boards/board/general_chat/thread/1375525

Researching:
Lloyd,Paddock,Cooper,Morris,Rigby West Midlands Salop Worc

Maureen

Maureen Report 3 Feb 2019 17:37

I'm also having the same problem, also lost it at 7pm last night and cannot access it at all today.
Mark mine is just the same as yours

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 18:03

same advice as given on the thread cited by Pat ........................

Contact GR at the following email address .....


[email protected]

But do not expect a reply until at least tomorrow (Monday)

GT only works Monday to Friday, ca 8:30 am to ca 4:30 am

They do say they will reply to emails within 3 business days.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Dubhlainn

Dubhlainn Report 3 Feb 2019 20:44

so frustrating when I need info from it and nothing loads having to go through names section and search....grrrrrrrrr

Researching:
Ballylone Big, STranaghan, Martin, Earley Co.Down, Antrim, Belfast

Julie

Julie Report 3 Feb 2019 21:03

Me !!!

Researching:
pyrah butters pearson willis

SuCal

SuCal Report 3 Feb 2019 21:04

21.00hrs Sunday 03/02 simply cannot access tree at all - completely rubbish that they cannot deal with problems at weekend when most folk have free time to work on their tree :-(

Ron2

Ron2 Report 3 Feb 2019 21:15

Yup same here, all I get is "please wait"

Researching:
Stuarts - Birmingham, Staffordshire. Beats Notts and Lincs

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 21:32

so do you expect everyone else to work 7 days a week??

Those of us overseas don't get help in the middle of the night .............. but I don't expect people to be working then in the UK


Just one point .................

GR does not pay any attention to posts on these Boards, they very rarely ever have.

So all you are doing it complaining to other members, those who help you do searches but we can do nothing about technical problems.

Either post on GR's FB page or bombard them with emails to that email address, and hope to get a reply in less than 3 days.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Barbara

Barbara Report 3 Feb 2019 22:06

I have tried for the last two days. I know they have sent emails advising free sign ins!!!

Kense

Kense Report 4 Feb 2019 16:15

Now fixed.. :-)

Mark

Mark Report 4 Feb 2019 21:32

No... I still can't access my tree, so not fixed

SuffolkVera

SuffolkVera Report 4 Feb 2019 21:48

Working for me :-)

+++DetEcTive+++

+++DetEcTive+++ Report 5 Feb 2019 10:57

Mark, if yours is still not working, contact GR via the email address given earlier.

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message