General Chat

Re the credits issue - when asked about this, GR said it is due to a bug in the site of which the technical people are aware; that was last year maybe.

You are not the only one with these credits that never existed... So don't worry about it

I have NEVER used GR's records.

I don't want automatic renewal, just in case (of all sorts of reasons, including my demise, and my DH getting stuck with it). I get an email from GR to remind me my subs are about to expire.

Lady Scozz, Florence and Budgie explained the phantom credit thing in posts on page 1 of this thread.

Why not leave your automatic renewal on, that way you will get an early email telling you when it is due and how much it will be. You can then turn it off if you don't want to renew.

As usual, I checked my account after renewing.

As expected, the automatic renewal had been changed to ON!

I changed it back to OFF.

:-| :-| :-| :-|

Personally ........


........ I think it dates back several years, and I think it was probably a new programme that the techies were trying to develop so that we could all keep track of credits that we had bought (or been given by GR as a "reward")


but it doesn't seem to work, and probably never will :-)

I know I don't have any credits.

I want to know why there is a weird record of credits on my account, when I have never bought any. I'm not the only one.

It doesn't make sense. :-(

well,


if you notice


you don't actually HAVE any credits!!!!!!


If you look carefully at what you, and others posted ......................




Payment Date Total Credits Purchased Credit Expiry Date Remaining Credits
7/08/2010 1680 1/01/0001 0
8/08/2011 4050 1/01/0001 0



The last 2 categories are Expiry Date and Remaining Credits ..........


and Expiry Date was 1/01/0001

a date that actually doesn't exist :-)


and Remaining Credits was 0

The last email I sent to Support was Monday evening (Oz time).

It's now Tuesday afternoon here.

no response as yet :-(

BUT ~ I clicked on Renew........ found I could get 12 months standard membership for $2.27/month.

I don't know who uses the calculator at GR, but it cost $27.16 :-S

Membership sorted......... now I want to find out what's going on with those credits!

:-)

LS ....................


re contacting support twice ......................


it WAS the weekend :-)



work starts at about 8:00 or 8:30 am Monday mornings

Does it not say renew on the top line where sign out is?

If so if you click on that it will tell you what they want you to pay

I have contacted support TWICE.

No response as yet.

I hope to hear from someone before my subs expire.

:-|

Thanks Allan... appreciated, I'm think I'll pay about $30Aus for a year, but it's about time GR got this sorted!

An email offering a discount is nice, but they SHOULD tell us the cost.,

:-D

Regarding the credits...... I have never used GR's records! My ancestors are mostly Scottish, the few English ones go back a loooooong way.

I repeat..... I have NEVER used GR's records, so why do I have a list of credits, which I have never bought and never used?

We'd all appreciate an explanation.

Scozz

My renewal lass month was $A15.96 for six months (Standard Membership)

Edit: I did receive an email before my subscription was due (even though I'm on automatic renewal) giving me the subscription rate

goodness, this thread made me look at my account, and I have masses of these credit items listed, absolutely meaningless. I think I did buy some once for something that didn't work and never thought about it again. I suppose it might just tie up with my editing my tree from time to time but I certainly didn't buy the amounts listed

I got an email 1 month before my subscription was due as i always have.

I know although quiet these days I am an old member, but am I the only one with an email in advance of fee's?

My last email said You have been billed £7.96 GBP for a 6 month Standard membership.

This credit thing has been mentioned before.... It's a load of rubbish and nothing to with what you have looked up.....I am a standard member and apart from about 130 given to me and most of those left to lapse, I have not purchased any
Payment Date Total Credits Purchased Credit Expiry Date Remaining Credits
28/03/2013 2990 28/03/2014 0
26/02/2013 80 26/08/2013 0
27/10/2011 30 27/04/2013 0
19/01/2010 3251 19/07/2010 0
19/07/2011 2491 01/01/0001 0
20/07/2010 9 01/01/0001 0
20/01/2011 6483 01/01/0001 0

LadyScozz,

I had the same problem recently - was offered 20% off, I contacted Genes at
[email protected] and got it sorted out pretty much right away.


ShelleyRose. x :-)

I have never looked at my credits before - I don't use them - but I have a list like others above.

Also it says 0 Credits Available and 0 Credits used.

Under that is a box which informs me that my automatic credit top-up is on!! :-S :-S :-S

Now what is that all about?