General Chat

IGP How strange that the manager should say that I have printed confirmation of the booking, so how was I to know the hotel was closed. Not a very professional way to conduct a business.

Hope you can post a reply!

There have been reports (+ a TV prog) saying that semi-professional 'advisors' will rubbish a hotel if they can't get a deal of some description.

Trip advisor reviews do sometimes have to be taken with a pinch of salt. They are a snap-shot in time.

DET I have just looked on trip advisor to see if I can post a reply. It seems that I cant make another comment. I need to visit the hotel again after three months before I can access my original comments, I don't think I will bother.

My sister had a pub until recently and always had excellent reviews, but on two occasions she had the most awful reviews from disgruntled customers. Thier complaint bore absolutely no resemblance as to what actually happened.

I suppose we just have to rise above it.

You could 'report' the reply. ;-)

Yes I know but I can't be fussed, I don't think it would change the way the manager operates. Obviously she was aware of my mobile call and a simple reply back would have been enough to satisfy me. I think her response was quite dismissive, its a pity good manners are not on sale in Sainsburys :-D :-D :-D

Polly my friends own a Pub/Inn and I have to say they apply a strict procedure from first contact right through to the end.....they also make sure that there is always someone on site at all times......I think its disgusting how you were treated and I really do think lack of communication on their part should be looked into, especially by themselves, it takes nothing to step back and pin point where the problems may lie no matter how small or how big........

Communication in this type of business is vital, also it takes nothing to apologise especially in such circumstances....

My friends as others who have such a business must take into consideration peoples problems, whether they are silly ones or possible problems that can be rectified......Reviews are essential, but what is adequate for one is not adequate for another........

Hope you get it sorted

Mersey as you know I had my own training company and was involved in training for over twenty five years. Almost all of our new business came from referral and recommendations. We had to have regular OFSTED inspections our customer satisfaction always scored us as excellent. I am aware that people will judge situations and services differently. However I know for absolute sure that a complaint can be turned into a more positive response by the way that the complaint is handled, that in my opinion is the key to a successful organisation with happy customers and happy staff.

I totally totally agree with you Paula, and I think the way you handled the situation was very true of the person you are.....

Their communication was disgusting and I for one agreed how you went about your problems in your review....


Keep smiling sunshine :-D :-D <3

I always keep smiling Mersey <3 <3 <3 <3 <3 :-D :-D :-D :-D :-D :-D :-D :-D :-D :-D