General Chat

My Platinum membership expires in a few weeks' time and I just got an email (half an hour ago) from Genes saying '50% off any subscription taken out before December 24th'. It gives a code to get that discount.

I filled up the Form and applied the code only to get a message in red saying the code had expired or was invalid.

This doesn't inspire confidence. What the hell is going on?

Did you try code LCDEC ?

No. The code mentioned in the email was 12DAYS so that's what I entered.

Give it a try - you never know

I did, but site says it's an invalid code. Tried 12DAYS again and got same 'expired or invalid ' response.

This is a thread from earlier in Dec if you're quick you might get it.


http://www.genesreunited.co.za/boards/board/general_chat/thread/1347118

I had a look at the earlier thread. Neither of the codes 12DAYS nor LCDEC works. Here is the email I got from Genes 5 hours ago:


get 50% off for a limited time!

We’re giving you the chance to begin exploring your family history with an incredible 50% off any Standard or Platinum Genes Reunited subscription taken out before December 24th!

A Genes Reunited Standard subscription is a great way to continue telling your family’s story, while a Platinum subscription gives you unlimited access to all of our census,birth, marriage and death records including World War 1 and World War 2.

Christmas is the time of year when our thoughts turn to family. Learn more about yours with 50% off at Genes Reunited. Sign up today using the code 12DAYS.

Save 50% now


Have fun finding your family,

The Genes Reunited team

GeeJayDubya

did you log in to gens web sit or go throw the email

just asking as i would try from the email link if there was one

Yes, I used the email link and that took me to subscription page.

Is the offer just for new customers? If so, I suppose you could create a new account with a different email address and not renew your old one. You would need to save all the stuff from your old account first and open your tree to the new account.

give GR a phone call and ask them what they are playing at
i can not see why they would send you and email with an offer and then not let the code go throw

we all no that GR don't always play ball but this is very unfair of them

The LostCousins newsletter refers to this offer. It appears to be for new members only:

Genes Reunited have a new offer, which runs until midnight (London time) on 24th December and gives a 50% discount on ALL subscriptions when you click here and use the code 12DAYS

Note: this offer isn't available to existing Genes Reunited subscribers; also your subscription will renew automatically at the full price unless you change the settings on the Subscription Details page. Please bear in mind that the Platinum subscription offers only a subset of the records available at Findmypast - it probably isn't suitable for an experienced researcher like you.

Nowhere in the email does it say that the offer isn't available to existing subscribers.
I have switched off the automatic renewal setting as I have had a few technical problems over the last year with my Tree on Genes and was considering terminating subscription. However, the 50% discount would have been enough for me to stay at least for another year.

I have a 'spare' GR account - no fees, just a small tree. I had that email today, but have not had it on this, my platinum account:-

XXXXXXXX, get 50% off for a limited time!

We’re giving you the chance to begin exploring your family history with an incredible 50% off any Standard or Platinum Genes Reunited subscription taken out before December 24th!

A Genes Reunited Standard subscription is a great way to continue telling your family’s story, while a Platinum subscription gives you unlimited access to all of our census,birth, marriage and death records including World War 1 and World War 2.

Christmas is the time of year when our thoughts turn to family. Learn more about yours with 50% off at Genes Reunited. Sign up today using the code 12DAYS.

EDIT
" begin exploring " That indicates to me that this offer is not for existing paying members.

You have a point. But why do they send such emails to existing Platinum subscribers? (They may have sent it to your Platinum account Inky - but they did send it to mine.)

I took up a FMP half price offer a few months ago.... This was available to existing customers. My sub did not run out until the end of October but I was able to pay for this approx two months earlier and it started when my original sub expired

GJD
Don't know why you got that email whereas I did not. GR must be playing some sort of game? Maybe making offers on a random basis?
Did you look at the thread posted by MR_MAGOO? Note my first post on that thread. It was a real offer by findmypast.com. Yes, that is the US site. But is does incorporate most if not all of the UK records that are up on findmypast.co.uk. I don't know if any other GR member went for that offer? But I did - shortly after I posted. And, for US49:50 I now have a year's access to the wordwide data. (About £30, but won't know the exact amount until I get my next cc bill)
Why do that when I have platinum on here? Because it cost me less that paying for the four "add features" on here.

I got a reply from the Support Team:

"Thank you for your e mail.

This offer is only for new or lapsed customers I am afraid.

As you have two accounts with us and one of them does not have a subscription this is why you were sent the offer e mail.

If you need any further assistance please do not hesitate to contact us again.


With kind regards,


Karen Allan
Genes Reunited Support Team"

Proves how they value existing and loyal customers. Pity my subscription doesn't lapse until after the offer ends. Must be time to move on.

GJD

You are running both GR accounts through one email address?

As I only have one email address, I must be. Don't ask because I can't explain.

Whenever I sign in, I get the account containing my tree. So I can't actually access the supposed 'other' account.