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ProfilePosted byOptionsPost Date

Inky1

Inky1 Report 16 Dec 2014 09:16

GJD

Many folk have more than one email address.

ok. So you have two GR accounts on one email address. But those accounts must have different passwords? Have you forgotten the password for the second account?

Or do you not have to enter a password - because you do not un-tick the box on the sign-in page? I do that out of habit, even though my system is set to wipe all cookies when I exit Internet Explorer. I am not an IT expert, but I understand that the password is somehow tied in to the GR cookie.

GeeJayDubya

GeeJayDubya Report 16 Dec 2014 16:30

Now here's the latest...

Yesterday I tried to download (export) my GEDCOM but after waiting several hours with nothing happening I had to shut down the computer for the night.

Tried to do the same this morning but after 6 hours I am still getting the message: 'Your tree is currently being processed. Please wait until your tree returns to the ready state before exporting another GEDCOM file.'

Have sent another email to Support.

eRRolSheep

eRRolSheep Report 16 Dec 2014 17:38

Passwords and cookies are directly linked - cookies are small files downloaded to your computer from websites so that they can "remember" you (and your password).
Try changing your cookies setting to "ask every time" and you will be shocked at the number of cookies each and every website tries to load onto your computer.

As for membership on here - how can you have two different accounts with two different passwords but only one login (email)?

That's a bit like having a cashpoint card with two different pins.

Researching:
Happy

GeeJayDubya

GeeJayDubya Report 16 Dec 2014 18:47

I just noticed - I've been a member since May 2005. But I didn't take up paid Platinum membership until Jan 2012. As I changed computers around 2006 and again in mid-2013 there won't be any cookies from 2005 membership on this computer. And I don't have a clue as to what password I used in 2005.

So I go back to the email offering 50% off and click on the Lost Password thingy. They send me a Reset password which shows two accounts:

i) May 2005 to Jan 2015 (Nearly lapsed Annual Platinum.

ii) November 2009 (Registered)

I can choose which account to sign in to with the new password and it says 'Your other account/s will not be deleted, and you will be able to choose which account you want to sign in to each time you log in.'

And I am still waiting for the GEDCOM (it's about 8 or 9 hours now).

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