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credit awards
Profile | Posted by | Options | Post Date |
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drummo | Report | 12 Jan 2015 10:04 |
Am I reading the 6 month renewal of standard membership correctly It appears to state that on renewal you are awarded 50 credits to view records.If that is correct i did not think I have had these credits on previous renewals although ?I have visited my account and viewed credit history and have been surprised at how many credits I have supposed to have purchased and all appear to have lapsed. Is there anywhere i can view what i have bought or been awarded and when and on what I spent these credits on |
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Shirley~I,m getting the hang of it | Report | 12 Jan 2015 10:46 |
Go into your account and then click on credit details and it will tell you how many credits you have purchased |
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Graham | Report | 12 Jan 2015 10:53 |
Up until a couple of months ago I had always been a platinum member; so I have never bought or been awarded any credits. But there are hundreds of thousands of credits showing up on my credit history, going back several years. :-S |
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drummo | Report | 12 Jan 2015 10:56 |
I have hundreds of expired credits I do know that I bought some but not hundreds Yet in my "saved records" I have a mix of 10 census,birth or death records but if I press to view I am asked to purchase more credits so where are the records that I have bought, should they not be somewhere to view free if i have already bought them |
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Graham | Report | 12 Jan 2015 11:00 |
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+++DetEcTive+++ | Report | 12 Jan 2015 11:02 |
Records purchased with credits have a shelf life, Once the credits lapse, any records purchased are also inaccessible. This also applies if you had previously had a Platinum Subscription which you have not renewed. Ancestry, one of GR's main rivals has the same policy. |
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Kense | Report | 12 Jan 2015 11:03 |
drummo, on this site you need to save records to your computer when you view them, otherwise you have to pay again next time. |
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drummo | Report | 12 Jan 2015 11:16 |
Thanks all, I have been a standard member since 2008 and have bought and saved records (on computer) but I can never recall having been "in credit" following renewal |
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Kense | Report | 12 Jan 2015 11:23 |
You can ignore the credits in your account that say they expired on 01/01/01. That, I believe, is a fault in the display software, which should omit those lines.. |
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drummo | Report | 12 Jan 2015 11:37 |
You may have just answered part of this puzzle |
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Island | Report | 12 Jan 2015 11:38 |
I've always been on standard membership and have never purchased credits so had no need to look at my credit history until now. |
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drummo | Report | 12 Jan 2015 11:45 |
You have used a lot of credits (not) island |
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Island | Report | 12 Jan 2015 11:48 |
Drummo, I assumed the 30 for 27/10/2011 - 27/04/2013 were free credits awarded to many members when the site was mostly inaccessible for a few days. Otherwise it seems odd that the dates are the same as yours. |
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GlasgowLass | Report | 12 Jan 2015 11:53 |
Where is the info relating to free credis on renewal? |
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Kense | Report | 12 Jan 2015 12:03 |
http://www.genesreunited.co.uk/boards/board/suggestions/thread/1276062 |
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Joy | Report | 12 Jan 2015 12:58 |
GR has been asked about the credits mystery - http://www.genesreunited.co.za/boards/board/general_chat/thread/1343453?page=1 - and GR's response was |
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Island | Report | 12 Jan 2015 13:03 |
I nearly fell off my chair laughing at that :-D |
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drummo | Report | 12 Jan 2015 13:12 |
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RolloTheRed | Report | 12 Jan 2015 14:34 |
Under revised EU VAT law applying from 1.1.2015 VAT must now be levied at the rate applicable in the user country eg Spain not the web site. Small biz. have until June 2015 to comply but that would not apply to any part of DCT Family History group. |
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drummo | Report | 12 Jan 2015 15:29 |
VAT ? My concern is about the non distribution of free credits offered on renewal of membership. |
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