General Chat

hi
could anyone explain how I get the details ive paid for a report got reply saying order sent {via email} wills &probate website but cannot get the details up
info appreciated

David,

I have never used an online service to get a will. When needing copies of wills in the past I was fortunate to be able to travel into London to visit the Holborn office.

You found the will in the ledgers, filled in a form, handed over the form and payment - then waited for a copy to be produced.

Are you sure that a hard copy of the will is not being posted to you?

EDIT
Just looked at the GOV.UK site. When did you order it?

You’ll be able to access the wills for 31 days.

Please allow 10 working days for your documents to be made available*

Wills are provided for personal use only: you must get the relatives’ permission if you want to publish them in any way.

* Working days are classed as Monday to Friday (9am to 5pm), excluding bank holidays (England & Wales). Orders placed after 5pm will commence on the next working day

From the Help menu on the site

"How to get your copy grant and/or will.
You won’t be able to access the grant/will straight after ordering it. You will get an email confirming your order but this will not mean that your copy is ready to be downloaded.

You will get an email when it is ready to download, and this should happen within 10 working days. You will then be able to log in to the system and go to “My Wills” and save each available item to your computer. After you have logged in, the copy will be available for 31 days, so make sure that you save it before then.

If you have ordered more than one grant or will, then they may be ready to download at different times. You’ll get an email when each one is ready."

So what happens if you go to "My Wills"? nothing there?

I think there was a thread on this on one of the other boards, will see if I can find it.

thank u both
rambling rose ive got an emal that says order delivered but cant see anything
do you think its ready or not

Haven't used it myself David, but if it's not showing when you sign in perhaps email them to check?

I asked "When did you order it?"

According to the site info. If today or yesterday after 5pm, then maybe you might get it on Monday?

But note that it is a BETA site. To me that implies it is still in test mode. So there may be some glitches.

Also, I have not seen anything to indicate that all wills, etc. have been scanned/digitised. Perhaps others have? If not it may be that your paid-for order will be in a queue waiting for someone to find & scan the papers. After that you will get "ready" email.

inky
this was ordered dec 4th money taken 6th email saying order del 9th dec

I did get two wills from this site about 9 months ago but I can't remember the process. I know I had an email saying the order had gone through and then another one several days later telling me how to download them. I know it was quite easy to do. Have you had both emails? They did say it could take 28 days though I think I got mine in just over a week.

ive just had one email

Then I think you need to wait for the second email. I can't remember whether I was given a code to put in or not but I know the second email told me the wills were ready to download and how to do it. I should wait until you have gone 10 working days from placing the order and then if you haven't got another email contact them.

Good luck

ok thank you

I ordered one online, it arrived after a week or two, I can't remember exactly but there wasn't a problem.

Although it is a beta site it has been in use for over a year

Comments on using it in this thread:
http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1345916

still nothing and its now more than 10 working days
ice sent message no reply ignored for the second time
any suggestions on how to resolve as money paid for the will
and no joy when I contact them

That's a real pain David. Everything worked so smoothly for me when I used the site that I really don't know what to suggest. If you are getting no response to emails, could your credit card supplier help, assuming you made your payment by credit card.

Just had a thought - it was the official government site you used wasn't it? If it wasn't, then you may have said goodbye to your money.

I wish you luck sorting it.

thank you for your reply
yes it was gov site
any suggestions on who i can contact to complain

Unless someone comes up with a better suggestion, there's a Feedback link at the very top of the page. The email address it links to is
[email protected]

As we're running in to the Christmas break, with so many people taking at least a week off, you may not get a prompt relpy. It took a couple of working days to answer a moan about pages being missing

thank you detective
ive now cotacted these people they have recieved my email and will look into where the will has got to you have helped me with a no of posts and for this thank you very much

detective
the details you gave for me has produced results after much waiting ive now got the will
I contacted the website u gave and from that an email address they in turn contacted the dept with the will and guess what yeah you've guessed it these people sent the email with the will thank you again you are a star thank you also to those that took the time to reply to my post merry xmas to you all

Good to hear you have a happy ending David. I'm sure other people read your post and would have come up with the same suggestion. :-)

Happy Christmas to you as well.