Genealogy Chat

I received this survey and completed it. I agree it seemed somewhat irrelevant. I have annual sub. for standard membership, but like others there was no box for annual. Also no question about type of membership - free or standard or platinum. They seemed to assume eveyone uses their records and therefore has a platinum sub. Like many others I mainly use FMP for research with some visits to Ancestry. It is only rarely I look at GR records. GR used to be very good for contact with other members but less so now
Jenny

I also received invite but it won't let me in lol

Carol :-(

They must have had second thoughts about you, Carol!

I' still haven't received the survey :-(


Am I bovvered???


Not really ..........




........ but I would like to fill in that box for Additional Comments


I can think of loads of things to say


and they wouldn't be at all pleased with me :-D

Hands on hips.....

Survey? No one has asked me to take part.

;-) to Margee on this...I would probably end up using that sweet Canadian word....c**p. :-D

Moxxx

Oh, Sylvia, I think they know you too well and know that you have loads of things to say. As for them not being at all pleased with you if you add your comments. Are they pleased with you now?

Maureen, is that word that we're not allowed to use on GR Canadian? I always thought it was Murican.

Margee, in answer to your question, I think it's because you haven't ticked a box in 'Other'.....totally irrelevant if you don't wish to add anything in 'other' but unless you do it won't let you move on.

As far as Surveys go, this one contains quite a few irrelevant and somewhat odd questions. Also, as some of you have already mentioned, there is no column to mention annual subs, they just mention monthly subs or pay as you go credits...which is rather short sighted.
Quite honestly I don't think the survey questions have been particularly well thought out, but what the heck, if GR are going to change the site AGAIN, do they take into consideration very much of what we, the paying members, have to say? :-|

Karen


they never have done before :-)


Margee ................


you mean that I now have a, gasp, "reputation"?

:-D :-D :-D

I've said it as it is! I made good use of the additional information boxes ;-)

Karen, you're right, in my first attempt I didn't click on a box in "Other" in question 3. However on my 2nd attempt I did but it still wouldn't let me continue.

One wonders how they decided who would take part in this survey?

After 2 days, I've eventually been able to access my linked email account and, yes, the invite was there!

I do agree that there ought have been the option to indicate an annual sub. Does GR no longer offer this? :-S

One other criticism - although you could indicate 'other' site, there was no where, apart from ' sites that come to mind' at the beginning, to indicate which particular 'other' you meant.

Goodness only knows, Margee, but since they're likely to take as much notice of the results as they ever have - well it really doesn't matter does it :-D
I made good use of the additional info boxes too Gins, but I would imagine that's going nowhere. It did help me in getting it all off my chest though, so not a totally pointless exercise :-D :-D
Det, I believe they do still offer an annual sub, tho' it would seem GR are unaware that such a thing exists on their own, or any other, site. :-S

Completed my form .. no real issues with the process, but I would suggest they ask more appropriate questions next time

Thank you to everyone who has already answered the survey. The member research survey was sent to all current subscribers and those who have recently purchased pay-as-you-go credits. If you fall into one of these groups but have not received a link to the survey, please check you junk email folder and then email [email protected] if one hasn’t arrived.

The statement “monthly period subscriptions to use the website” in the survey is meant to refer to all our subscriptions (which include 1 month, 6 month, 12 month). We understand from your comments that this isn’t clear so for future surveys we will rephrase this question to cover all the subscriptions more explicitly.

We’ve been very pleased by the number of responses we have received already and we will carefully consider all your feedback. Finally, please email [email protected] if you have any problems completing the survey.

Thank you for your understanding and participation.

Hannah

I have been a subscribing member since April 2004

You say this survey was sent to all subscribing members


I have not received it.

I check my junk email folder every day



nada



now you say that I have to contact support






colour me disgruntled long-time subscriber

Quite honestly, if GR can't be bothered to send me the email (and NO, it's not in "junk") then I can't be bothered to send them an email.

I also did not receive it.

Neither did I but I have never bought any credits so assume that is the difference :-)

This statement by Hannah upset me:

"The statement “monthly period subscriptions to use the website” in the survey is meant to refer to all our subscriptions (which include 1 month, 6 month, 12 month). We understand from your comments that this isn’t clear so for future surveys we will rephrase this question to cover all the subscriptions more explicitly. "

Of course it isn't clear, Hannah. It says monthly but you make it seem that we are all a little thick and should have understood that it means monthly, 6 monthly or 12 monthly.

To me monthly means monthly and nothing else.

I haven't received one either. :-( :-(