General Chat

I am a platinum member and have been for ages since I upgraded from gold. Std 6 months for this £49.95 but they are offering me 20% discount so my renewal due on the 7th jan will be £39.95.

Now I do loads of lookups all the time because i have 5 family trees in progress plus am doing 2 friends fam tree as well. For me i get my moneys worth as i have unlimited lookups. I dont keep anytrees on here so never been a problem for me with the size of screen etc.

If I was only paying £15.00 per year, dont think i would be complaining as that's only less than £2.00 per month!!

Think you have to decide what it is you come on here for. is it only to chat or research or both? But then again £2.00 per month or less to chat unlimited to friends is a bargain and cheaper than using a phone!

Maybe it's just me but i really dont see what the problem is with the cost? I do agree though that each member should pay the same unless your discount is worked out by the length of time you have been a member. me been here about 5 years.

Florence
in the hebrides :-S

Florence

The problem is that GR said a year ago that everyone will be paying the same so no big discount for members who joined before 2007...now some have had their subs doubled and others have stayed the same.

I don't use the records on here but did have 6 months gold when I first became a paying member in 2010.....I couldn't get on with them back then so went elsewhere.

I paid full price of my standard sub this year so I am not that bothered about the cost it is just the way they are doing it.

They should not have said to Chris (who has been a member since 2003) that her subs were going to be doubled if they are not putting the price up for everyone.

When they said slowly moving people over to the new rates are they pulling names out of a hat? because there doesn't seem to be any logical explaination of how they are choosing who should pay what

Oh I see Jax. Yes it isnt fair if some people are paying more than others and it should be a flat rate for everyone.

Thinking back i now remember this conversation last year...just thought they would have sorted it out by now. But then again......

Florence
in the hebrides

No Florence it was never settled and I chased it for quite a bit.

I subscribe to FMP and have done for years.

As Jax said it is not the cost of membershipwhich is the issue BUT the method of 'pulling a name' out of a bucket.

Just hoping others will give details and then perhaps on Monday I will have some info to back me up when I start once again.

I've been a member since 2003 and still think it is good value for money but it annoys me that I pay more than double than some people who have not been a member as long as I have. I have a yearly annual subscription

After their first reply I answered stating that the decrease on the Platinum membership was very good but of no benefit to me and would they please answer my question re inconsistancey in price.

the second email from them was their reply!

Below are their two replies


1st reply
On 12 Dec 2013, at 09:13, "Genes Reunited Support Team" ... wrote:
>
> Dear Wendy,
>
> Thanks for your email.
>
> I am sorry to hear you are unhappy with the price changes. Whilst we have increased the cost of our Standard subscription, there has been a significant decrease in the cost of our 6 month Platinum subscription by £15.00. You can also buy an annual subscription now. So, a standard subcription for one year costs just £19.95 or in your case £15.96 which is our special discount offer.
>
> We do feel that our standard subscription still offers very good value for money.
>
> I will pass your comments on to the Genes team though.
>
>
> Kind Regards,
>
>
> Alex Brett
> Genes Reunited Support Team
>

2nd reply
Dear Wendy

Thank you for your reply.

Genes Reunited, just as many businesses, makes a range of offers and prices available to different customers from time to time, as we believe in treating customers as individuals

We are sorry that you feel this way however we will always try to ensure that we are offering the best value available - depending on type and length of access of the subscription - to all our customers.


Kind Regards,


Alison
Genes Reunited Support Team

That is in the view I received a year ago.

If you are one of the long established members whose subs have been increased, that may be of more interest.

I noticed that in 2008 they were £6! Towards the end of 2012 one could see on 'your account' what you had paid in previous years and then this info disappeared on me as I received the increase.

I hope they sort it chris otherwise they are going to lose a lot of members i think.

Good luck and let us know how you get on.
Florence
in the hebrides

I didn't know you could see what you had paid in the past on this site...I know you can on FMP

I clicked on something that had something to do with credits and it told me I had 20 left (which is correct) and I had used 2130 :-S :-S I don't think so, as I have never bought any only had the ones given to me which has probably amounted to 150ish and probably 100 of those lapsed as I didn't want them anyway

I have the same info Jax but as I have had FMP for many years I have never had the need to purchase credits from GR.

I renewed last year at the old price of 9.95p, but expect that GR will want more than double this year.
I mainly use this site to read posts(& occasionally respond) & to do look ups for other members at my own expense because I have paid for membership of other sites. Don´t object to this as I´m not compelled to send my money on other people if I don´t choose to.
If the membership of GR rises very much, I shall let my membership lapse & stick to the sites I have paid for & the free one which I won´t name, but which I use daily.
If other sites for chat & look ups can exist without membership charges, can see no reason for Genes to charge so much for a similar membership level.
Perhaps they really want to do away with it & persuade everyone to take out platinum membership.

I've been a Member since 2006. I too only use this site to help others and to chat. In March 2012 my Standard 12 month Subscription was £7.96 but then in March 2013 it increased to £15.96. I'm sure at the time I queried this and was told everyone was going to be brought in line and charged the same. Evidently, this is not the case. :-|

A reply from Alex which follows the same trail - good value.

I have replied with a list of four questions, requesting individual answers.

Why are GR so reluctant to answer queries? What are they hiding? An error?

The inconsistency is hard to understand. I've been one of the lucky ones. I've been a member for several years and I paid £7.96 for a year's standard membership in November 2013, so only a couple of months ago.

I was glad I just checked my last payment as I found the auto renew box was on. I have never had my sub. on auto renew and have now clicked the auto renew off box again. I think I will be checking from time to time now.

Chris

GR will never answer a direct question if they do not want to as I found out a year ago.

Maureen

So far, I am still paying the same as when I joined - £7.96 for 6 months - and next lot due February.

Last year someone on another thread was asking about subs and when I referred them to the long thread (like this one) I got RR'd!! :-( :-( :-(

Well I have had a reply from Alex - if I knew how to cut and paste on to this thread I would - perhaps some kind person can tell me.

However, there is an interesting point - Alex informs me that my membership was broken as the payment due (I assume 31 Dec 2012) did not go through. Now GR neglected to give me sufficient notice of increasing my subs and admitted they were in the wrong and so extended period until 21 January 2013.

I assume therefore that again l.hand did not know what r.hand did. Maladminstration in my book.

I am going downstairs soon and shall check on statements for both FMP and GR as I notice on FMP payment for 2010 is not listed - not correct and then I get a large increase in bill.

Curser at the top

hold left click down and highlite what you want...it goes blue

hit ctrl and the letter C

come on to this thread

curser at at top

Then hit ctrl and the letter V

Hey presto it should then be transfered

I renewed for a standard membership of £7.96 for a year in December 2013.
I have been a standard member since 2003. I don't purchase or use GR records - I much prefer the 'shaky' leaf firm! ;-)

Thanks for info Viv.

If you pay £15.96 per year for standard membership that's less than 5p per day.....not bad value.

Put 5p in a jar every day and it will pay your subs..... :-D