General Chat

I'm the one who paid 6 pounds for a year's renewal in May. In case you don't believe me or think it's something to do with conversion to dollars I've c&p'd this from the message from GR:

We'll renew your subscription for £6.00 on 21 May 2013 using the most recent card you used to make a payment to us.

So why is yours £6 when you joined in 2004?

Who knows why, not GR that's for sure

I don't know why but I didn't question it. Would you? Although I benefit from it I don't think it's right to have such a great disparity in prices. Just a thought, could mine be less because I live in Canada and so am not charged VAT? Don't know, just a guess.

This is what I renewed for in August 2013 ..............

also from an email I received.


We'll renew your subscription for £7.96 on 09 Aug 2013 using the most recent card you used to make a payment to us.



and that is also what the receipt says.


Of course, I am quite well aware that all the fuss being raised will result in higher subs for those of us who have been lucky enough to still fall under the grandfather clause that was used by a previous owner.

There is no doubt that I and others like me will be the big losers in the attempt to help those of you who have not been lucky.

GR is not likely to reduce your subscription to match the lower amounts paid .......... rather they will increase ours.

That means that many of US will not renew!

I don't think that it now is worth £15 or £20 a year for the basic sub


However, it is the fact that there is such inconsistency that is important.

Well seeing as they want to charge me 4 times as much.....it is totally unfair.

We are only seeing replies from people who use the boards....wonder how many thousands who just use the tree and message sending have been given these big increases and accepted it??

Margee ................

i joined the same month as you, and I'm also in Canada :-S

When I complained that my half yearly sub had gone up to £15 less 20% £12 in the space of a week, I got this reply

Dear Jax

Thanks for your email.

I am sorry to hear you are unhappy with the price changes. Whilst we have increased the cost of our Standard subscription, there has been a significant decrease in the cost of our 6 month Platinum subscription by £15.00. You can also buy an annual subscription now. So, a standard subcription for one year costs just £19.95.

We do feel that our standard subscription still offers very good value for money. You now get unlimited access to our non-indexed birth, marriage and death records. We also plan to add more features to the standard subscription over the coming months.

I will pass your comments on to the Genes team though.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

So I had to re-subscribe as a new member no discount at all

Why would I want unlimited access to non indexed BMD's when they are free on freebmd?

And NO I do not want platinum I have FMP and Ancestry WW

Also I have not noticed any new features in the last year

Jax , your above email is exactly word for word the same as the one I received..

Probably if GR sent me my renewal for £7.96 I would just happily pay it but I would still think it was unjust. If everyone was paying the higher price I would be happy with that. Ideally everyone would be paying somewhere in the middle of the two.

I live in Tenerife and my sub renewal was in euros, the equivalent of £15.96, so I assume I do pay VAT.

Just the same happened to me last January 2013 Elizabeth!! I was on continous renewal too but my card had expired so they charged me the full £19.95........I'd been a member since 2008. They don't explain anywhere that that will happen and if I'd known I wouldn't have been on continous renewal!! :-S

Well, I just clicked to come off continuous renewal and up popped an offer of 20% off for loyal membership so it's £15.96 this time!! I still haven't found where you can update the card you are using if it expires though. :-S

There´s no facility on Genes for amending your card details until your sub comes up for renewal.
Then theoretically. Genes send you an e mail telling you your card has expired (which of course you already know) & that you need to give them your new details within a certain time span, otherwise your membership will lapse & you will have to take out a new one.
I shall be in exactly this situation at the end of February.

Wisechild

Feliz Reyes ;-)

I have never had mine as continuous but have had to change card details twice.

A month before sub runs out you get a notification at top of screen (subscribe) then you have until a month after said date to do so at that price

A ti tambien Tenerife Sun, y feliz año nuevo.

It does seem strange that so many of our members are paying different subs. (some have been members for many years).

I began to check my statements (unfortunately OH shredded some just days ago!).

So far I have been able to track the following 2/1/05 I paid £6.
2/1/09 I paid £9.95, 7/1/11 £7.96, 6/1/12 I paid £9.95 and 19/1/12 I paid £15.96.

Now those with unbroken subs should be able to check their subscription payments over the course of their membership.

Last year I was able to and suddenly GR decided (wrongly) that I had broken service.

Why the different rates? Why did I pay £9.95 in 2009 and 2012?

Chris .....................

I don't have the time to sort out my statements!

I do remember that it was £6 when I joined in April 2004

It then went up to £7 or £7.50 in either 2005 or possibly 2006

the next increase was to £9.95

However, we did get some discounts for being long term members.

Then there was the first change in ownership, and there was a grandfathered clause for long term members that sheltered us from an increase that took place after that.

It has varied in the years since, but there seems to have been an almost constant 10% or 20% at different times of the year discount for both new members ("special deal until xxxxx"), and for long term members.


I have never paid more than £9.95 for a 12 month subscription

Well it has taken a long time but GR have apologised that they made an error in 2013 re my subs and that I had never cancelled and was in continuous membership and it has been sorted.

It seems they have made mistakes with a lot of peoples subs.....are they now making it up as they go along?

I believe I paid £15.95 in December. That was with a 20% discount for being a loyal customer.

I may be wrong, but I think I paid the same in 2012!

:-|

I just cannot believe their accounting system. Do they have accountants???