General Chat

Hi, am so frustrated with the Internet connection I'm getting or the lack of it should I say particularly when trying research. I'm with Talk Talk and over the last three weeks have either had no Internet at all or it is very sporadic. Start doing something, it goes, comes back for a few minutes then goes again. I have been on to Talk Talk at least six times and get nowhere apart from them sending me a new router. Worked fine for a day then the same thing happens. Unfortunately my Contract doesn't end until the end of March. I pay £30 a month for a free to view box which doesn't connect to the Internet, I get so called Internet, line rental and free evening and weekend calls. Can anyone suggest a good ISP please. I don't really need the free to view box as I have free view channels on my TV and moreover I'm not bothered about sport or films. I work full time so am not at my computer much during the week but do check for messages in the evenings.

Thanks in frustration.

Kathryn

We're very happy with BT.

Thank you. I have been trying to research the different providers but sometimes it's good to hear from people as to which ISP they use and, as you are, that they are happy with the same. Was with AOL for years and no probs but then received a letter to say Talk Talk were taking them over.

Have missed out on a couple of items on eBay as the connection goes down.

My mother has TT and it works perfectly Inc YouView but only since she got the Bt Openreach phone socket upgraded so it links to fibreinthecabinet. before that is was dreadful. BT charged £ 60. Now she has yakity yak to her OZ rellies.

I myself use Virgin cable at home which works fine.

Hi Rollo, thank you for your input. Maybe this is what I need but am so frustrated with them at the mo that am just looking to change providers. It drives me nuts, it's gone off several times already since I sent my last reply.

Thanks again.

We were with Plusnet (part of BT group but operating separately). We had no problems until we moved 6 miles away. Then we had so many problems that we changed to BT. Have been with them for 3 years and are very happy so far.

Thank you Vera, much appreciated to hear your views too.

The old type copper home socket to copper in the cabinet will give on av 6 Mb sec upto 10 Mb sec and often far less. It is up to the householder to sort this out not the Isp. A modern connection requires 10 Mb sec min 30 Mb much better.
Invariably wifi performance and security is better with a third party quality dual band router. BTs current router is quite good all the others mediocre at best.

Unless you want their TV sport Bt is expensive.

Thank you again Rollo. I'll keep looking into the different providers but as I've said before it's good to hear first hand from other folk as to what they use and if they are happy. Excuse my language but the bloody thing keeps cutting out and I have to wait a few minutes before it decides to come back on again. Sorry to moan but it's just so frustrating.

Regards


Kathryn

Hello I will Pm you head office Address write to them .ask them to ring you ,I have been with Talktalk .sometime & they love to give you offers to keep your custom .just tell them what you don't need ..They have some good deals .Sometimes it pays to stay with your provider good luck Barbra

Hi Barbara, thanks for your input. I would stay with them if the dam thing worked properly. I'll look out for your message.

Kathryn

Barbra is correct. After Openreach ug the socket TT gave her the full package free for 6 months and another 6 months half price after that. currently she gets 60 Mb and the connexion is rock steady.
:-)

Cheers Rollo.

Regards

Kathryn

Where you have your router can play a big part...it needs to be away from other electrial devices and in a free open space . also others very near can link to your router for wifi......!

family member had to same problem till they moved the router away from a next door joining wall.

Thanks Kay for your input. Much appreciated.

Kathryn

We are with BT and quite satisfied. They are very good if anything goes wrong - just a quick phone call, and, if necessary, they will take over your computer and fix it.

Talktalk have a new dual band router 2.4 / 5 Ghz available. 5 Ghz is much better inside houses.

Thanks Rollo. Does it say how much please?

Regards

Kathryn

The new router is listed at £ 79 as an upgrade but free if you ug to TT Fibre.
fibre is £ 28 per month Inc the £13 phone charge. Security software free.
apart from Virgin fibre means copper to the cabinet then fibre. Strong poss of needing an Openreach phone socket Ug for any fibre based connection.
2.4 G router wifi does not work v well with solid walls wherever you put the router. 5 G far better cos it bounces the signal. Otoh 2.4 range is better. Most dual band routers provide both options concurrently.
Pure copper trad connections degrade rapidly with distance from the exchange regardless of Isp.

We have BT Broadband ( Infinity) and we are happy with our service but, over the last 7 days or so, we seem to lose Wi Fi connection at roughly the same time each evening.

It's always between 6 &7pm that the router light turns red.
It will turn back to blue very quickly but, as soon as anyone attempts to connect via Wi Fi, it cuts out again?

By 7.30pm it is always rectified.