Help Centre - Frequently Asked Questions


Complete FAQ Listing

What are My Folders?

We automatically create three folders for you – My Keepsafe, Saved Records and Shared Media to keep your photos and records safe. But you can create your own folders too. You might want to add a folder for different sides of the family, newspaper clippings or letters. It’s up to you!

Folders are a good way of keeping everything ordered and easy to find.


Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift