Help Centre - Frequently Asked Questions


Complete FAQ Listing

Will I Be Charged Anything For The Free Trial?

When you register for  a free trial, you enter your card details so that your first monthly payment of £19.95 will be taken when the free trial ends, 14 days later.

You can unsubscribe from this first payment or any other monthly payments  at any time via the Account area.

To cancel the auto renewal, click here  to go to the ‘Subscription Details’ link. 

Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no payments are taken from your card once the trial expires unless you choose to continue with this.



Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras